Job Description

At MSI Products Inc. (MSI), we're more than master distributor of Industrial Pipe Fitting Products—we are a vibrant team of dedicated professionals. Our company thrives on a team-centric philosophy, a customer-focused approach and a continuous drive for growth. With a robust catalog of over 15,000 sku's and counting, we pride ourselves on leveraging technology while creating an engaging and friendly work environment where everyone is valued.

MSI has earned its reputation as "The Most Trusted Name in Fittings" by consistently delivering high quality fitting products and offering unmatched value to our distributor customers. Our commitment to excellence in customer service and technical expertise marks the cornerstone of our success and fuels our continued growth.

As part of the MSI team, you will enjoy industry-leading benefits including competitive salaries, comprehensive medical, dental and vision coverage, as well as exceptional 401(k) and bonus programs. We welcome you to join us in a continuous and ever-evolving work environment where you can truly make a difference.

Job Summary:

The Inside Sales Representative plays a crucial role in supporting our outside sales team operations. This position involves managing customer interactions, processing sales orders and providing support to our external sales team. The ideal candidate will be an extremely detail-oriented and proactive problem-solver with strong technological proficiency and excellent communication skills.

Key Responsibilities:

Process and maintain sales orders and quotations efficiently.
Conduct sales over the phone and assist with sales support tasks.
Provide timely responses to customer inquiries via email and phone, ensuring a high level of service.
Assist customers by identifying suitable products and suggesting alternatives when necessary.
Collaborate with the external sales team to facilitate outstanding customer service.
Participate in organizational activities such as trade shows and customer site visits as needed.
Use ERP systems such as Epicor to manage customer data and order processing.
Manage multiple tasks effectively by prioritizing responsibilities and organizing workloads.

Skills and Qualifications:

High School Diploma or GED; further education or certification in sales or a related field is a plus.
Minimum of 2 years' experience in customer service or sales, with a preference for backgrounds in manufacturing and industrial spaces.
Strong proficiency in Microsoft Excel and other computer applications.
Exceptional interpersonal and communication skills, capable of working well in both team settings and independently.
Demonstrated ability to solve problems, manage projects, and analyze information effectively.
Mechanical aptitude, with basic knowledge of pipe fitting products highly regarded.

Preferred Qualifications:

Experience with Epicor or similar ERP systems.
Proven track record of meeting or exceeding sales targets.

Additional Information:

This role requires occasional participation in trade shows and may involve travel to customer sites.
MSI values diversity and is committed to creating an inclusive environment for all employees.
We reserve the right to modify job duties and responsibilities as needed.

Benefits