Job Description

About Us:

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:

The National Strategic Growth Team (SGT) is looking for an Associate, to support and assist with the engagement of carrier partners using Gallagher’s proprietary SmartMarket platform. As the Associate, you will be a primary resource in facilitating the partnership between internal and external resources with respect to submission, quotes and strategic account support.

Reporting to the SmartMarket Liaison Manager, you will also impact client retention, improving new and renewal business outcomes. In this role you will collaborate with other National Sales & SGT team members on Key Account, Programs and New Business support. It requires a foundational level of insurance industry knowledge and marketing procedures to discuss commercial lines of business in Gallagher’s pipeline.

SmartMarket is a go-to-market platform which improves the placement experience by engaging insurance marketplace competition on our client’s policies. You will support insurers’ utilization of the tool, being primarily responsible for capturing and presenting key data from the platform to Producers, Client Solutions teams and Area Presidents as well as insurer contacts at different levels of their organization. Via the SmartMarket tool, insurers also function as Gallagher’s clients. This role is an outstanding opportunity to influence the success of the platform and the organization’s overall revenue growth.

Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office

Responsibilities:

Drive client retention and satisfaction by encouraging and supporting engagement with the SmartMarket tool to provide clients with more competitive risk transfer solutions
Capture and track information from the platform as input by several insurer contacts
Transfer data, analyze and run reports via Microsoft Excel files used for tracking platform results
Communicate (and follow up) carrier appetite tags to Gallagher Producers, Account Management and Branch Leadership across Canada based on SmartMarket contracts
Coordinate meetings between underwriters and producers to discuss opportunities in the pipeline
Support platform users to troubleshoot any issues in using the tool
Conduct training for underwriters and other insurer contacts such as new users or users that require a refresher on the platform
Actively stay informed on SmartMarket carriers’ strategies and connect them to the appropriate contacts in our organization, ultimately supporting insurer partners in achieving goals that pertain to our organization
Serve as a national resource for the SmartMarket tool
Participate in the appropriate product, sales, and procedural trainings to acquire and maintain the knowledge necessary to be effective in the position. Collaborates with US and/or Global SmartMarket teams as necessary
Work with Liaison Manager, VP Strategic Growth and Chief Markets Officer where applicable to support our carrier relationships in addition to the improvement of our Client Experience documents and all CORE360 tools as necessary
Become a secondary point of expertise on Gallagher Drive to provide Producers and Account Management Teams with client benchmarking analytics
Stay in sync with AJG Professional Standards Manual and Continuing Education in accordance with statutory requirements
Carry out other duties as the need arises to promote SGT as a best-in-class National Practice. Working with direct Manager and/or VP, SGT and/or National Sales Leader to support other national initiatives, including but not limited to: proposal creation and review, sales collateral copy write review, national sales campaign data collation, and/or other duties as the need arises

Qualifications:

University and/or College degree in a related business function or equivalent work experience in a professional setting
Minimum 2 years of insurance industry experience in any of the following: Broking, Underwriting, Loss Adjusting, Sales, Administrative, or Client Service.
A foundational understanding of commercial insurance is preferred
RIBO License (or equivalent) is preferred. A willingness to acquire it within 1st 12 months of the role is required
CRM and/or CIP designation are considered an asset
Bilingual (English and French)
Excellent interpersonal skills and attention to detail, including active listening, verbal and written communication with the ability to communicate effectively across levels of the organization
MS Office proficiency (esp. Outlook, Word, and PowerPoint)
Advanced familiarity with Microsoft Excel including: Pivot tables, Vlookup and building complex formulas
Proficiency in Teams or Conferencing software
Ability to quickly become skilled on new systems and adapt to changes in technological environments
Builds rapport easily with colleagues
Ability to work within a strong team while autonomous with deadline projects
Performs well under structured project methodology, project governance and reporting
Excellent project management skills and ability to anticipate future outcomes
Ability to meet consistent high quality standards while handling a variety of projects and deadlines
Strong organizational and time management skills

Compensation and Benefits

Competitive salaries and bonus plans. Medical & dental coverage to meet your household's needs
Life, Dependent Life and AD & D Insurance options. Pension & group savings plans. Employee stock purchase plan
Educational expense reimbursement. Employee assistance programs
Discounted gym membership
Opportunity for flexible work hours. Paid sick days & personal days
Employee education recognition program. Employee referral bonus program and more

#LI-SS1 #LI-Hybrid

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