HVAC Inside Sales Representative

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

The Inside Sales Estimator will promote products to customers by evaluating their needs, provide pricing solutions to gain orders, input orders and provide after PO support.atest successes.

What you will accomplish with us:

• Provide product solutions for incoming inquiries.
• Review and evaluate plans and specifications.
• Determine commercial HVAC-R equipment (Low-Temp, Ventilation) requirements to meet the individual clients needs.
• Assist with projects and work with mechanical contractors and consulting engineers.
• Prepare quotations based on project plans/specifications and complete proposals.
• Prepare technical drawings and data sheets for clients’ approval.
• Provide the contractor with material lists and quotations thru written and verbal communication;
• Answer calls and written communications from clients, branch representatives and external representatives;
• Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers);
• Provide after PO support with proper follow up with clients to ensure their full satisfaction;
• Ensure projects take offs are accurate and complete;
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies.

What You Bring to Our Team:

• Post Secondary education in HVAC or a related discipline;
• Demonstrate experience in HVAC (an asset);
• Advance knowledge of MS Office (Outlook, Excel);
• Willingness to acquire industry knowledge;
• High level of commitment to exceptional customer service;
• Excellent verbal and written communication skills;
• Self motivated, organized and strong interpersonal skills;
• Good judgment and decision-making skills;
• Ability to problem solve and provide variable solutions based in customer needs and company objectives.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy