Customer Service Specialist

Job Description

Customer Service Specialist II

Hybrid - Salt Lake City, UT

6-month Contract (W2), Weekly Pay (40 hours/week)

Pay Rate: $32.75/hr.

Desired Start Date: 5/13/2024

Calculated Hire is in search of a Customer Service Specialist II for our Fortune 100 Financial Services company. You will be responsible for the following components:

Job Description:

• Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
• Identify opportunities for process improvement within the customer support functional area.
• Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
• Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.
• Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
• Serve as the first point of customer contact in providing support for routine technical questions and issues.

Required Qualifications:

• 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Series 7 License - Must be Active (or within a 2 year window so it may be reactivated quickly)

Desired Qualifications

• Brokerage operations experience
• Customer service experience
• Microsoft Products
• Strong verbal and written communication Skills

Job Types: Full-time, Contract

Pay: $32.75 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work

Ability to Relocate:

• Salt Lake City, UT 84116: Relocate before starting work (Required)

Work Location: Hybrid remote in Salt Lake City, UT 84116

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