Job Description

This is an amazing opportunity for a Account Manager to join one of the fastest growing industries in California. We are a family of scientists, farmers, and pioneers working toward the development of a modern, global industry. Abstrax Tech, Inc. is a leading innovator of the sensorial experiences that shape our industry. We specialize in ingredient, processing, and formulation science with a specific focus on terpene research as it relates to:

Flavor Profiles
Fragrance
Discovering New Valuable Molecules

Abstrax collaborates with established equipment and instrument manufacturers to help advance the industry in the manufacturing and analytical sectors. We are with some of the industry’s largest & growing brands, doing custom formulations for products like vape pens, concentrates, topicals, tinctures, alcohol and more.

Can see yourself being a vital contributor in this Company? We are currently seeking a Account Manager for our Irvine location. If you would like to be part of a groundbreaking experience in an exploding industry apply now!

Due to the volume of resumes received, we only respond to the most qualified candidates. Walk-in applications are not accepted all candidates must complete the pre assessment. Failure to complete the assessment will result in an automatic disqualification.

What you will do:

The Account Manager for the Sales department performs a range of tasks to drive revenue and ensure customer satisfaction. Requirements vary, but in most cases, you’ll be communicating with customers, dealing with customer service inquiries, arranging sales appointments, providing information to the sales leadership, managing customer accounts and performing data entry tasks as necessary. The role requires great time management and organization skills. Interpersonal skills are also essential as a large part of the job involves customer support.

Essential Functions

Work directly with assigned customers and accounts.
Manage all communication for sales activity with customers.
Maintain positive working relationships with clients for business growth.
Drive sales opportunities based on customer needs.
Assist on building sales presentations according to client’s needs.
Develop and maintain client reports.
Review reports for accuracy and integrity.
Organize customer/account meetings and prepare agendas and meeting notes.
Provide troubleshooting assistance for customer orders, account status, and relevant problems. Ensure customer satisfaction with purchases through follow up contact.
Review pending orders and specific customer requests to ensure excellent customer service and customer experience
Generate and process new sales leads as necessary
Deal with any customer complaints and resolves the issue as necessary
Compile daily lists of leads and delegate individual leads to sales team associates
Maintain an organized and accessible file system for sales professionals
Provide administrative assistance to sales executives and management team members
Perform data entry including sales figures, metrics and other key data
Create and process sales orders in a timely fashion
Expedite requests for rush orders and alter sales orders and shipping data as needed
Provide excellent customer service for to ensure customer satisfaction.
Travel may be required, 15%-25% of the time, Attending tradeshows as requested,weekends included.
Other tasks as assigned by Manager.