Job Description
Material Handling Account Manager / Inside Sales
Belt Power is looking for a Material Handling Account Manager / Inside Sales in Memphis.
Overview:
Belt Power LLC is a full-service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the manufacturing industry. We place an emphasis on providing quality, value added components. Our product line ranges from conveyor belts, equipment, components and belting accessories to rubber, hose, and gasket products. Whether a large-scale operation or a small business looking for your first conveyor system, Belt Power LLC can provide you with the correct parts and solution for your specific application.
Job Summary:
As an Account Manager you will perform a variety of duties to ensure our customers’ satisfaction.
As an Account Manager you will perform a variety of duties to ensure our customers’ satisfaction.
Responsibilities Include:
- Meets and exceeds all customer expectations.
- Handles customer requests with a sense of urgency.
- Builds and maintains customer and vendor relationships
- Maintains and promotes strong customer relationships both internally and externally
- Effectively communicates/engages with internal and external customers.
- Serves as the key contact for any issues from the quote to invoicing
- Accurately processes quotes, orders, returns, and purchasing via phone, fax, email, and the use of the ERP. Processing these transactions may be via communication directly with the customer and in conjunction with outside sales representatives.
- Estimates date of delivery to customer, based on production and delivery schedules
- Manages multiple priorities.
- Reviews open order reports daily, ensuring customer expectations are being met.
- Issues and follows up on purchase orders to vendors
- Follows through on each transaction to completion.
- Keeps up to date with new product, inventory, market conditions, and industry trends
- Ensures that all efforts are in line with the business goals and objectives
- Works closely with outside sales, operations and accounting teams
- Communicates with outside sales on potential leads and opportunities from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, dealer resellers, business directories, websites, and other sources
- Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services
- Provides new customer data and current customer data to the AR Department
- Maintains multiple customer engagement platforms; CRM, email, phone, and calendar
- Some travel may be required for the following: business development, continuous improvement, installs, customer sites, trade shows, and product training
- Represents the company in a professional manner at all times.
- Other duties as assigned.
Requirements:
- Previous sales experience in industrial distribution.
- Organization and prioritization skills; attention to detail
- Highly responsive to and respectful of customer needs
- Ability to work as part of a team and collaborate with colleagues.
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Ability to lift up to fifty pounds.
- Strong written and verbal communication skills
- Must be able to pass a drug screen, and background check.
- Some overtime and weekends required.
- High school diploma
Desired characteristics:
- Ability and desire to quickly learn new processes and systems.
- Reliability, integrity, accuracy, teamwork, positive attitude, organized, intelligent, proactive, and adaptable
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