Job Description
Ascend is transforming the regional truckload sector by leveraging technology, building density, and offering driver-friendly routes and policies—making us the carrier of choice for shippers that demand high performance and flexibility at competitive rates, and the employer of choice for drivers seeking a better work-life balance.PURPOSE
The Key Account Manager (KAM) is an essential member of our growing logistics team as they are the dedicated point of contact to our already existing and newly acquired customer base. This position focuses on defining the opportunity strategy to sell Ascend services to the customer and establishing and growing their book of business for long term success. The KAM will work collaboratively with all other Ascend teams to ensure that customer freight needs are anticipated and met successfully.
ACCOUNTABILITIES
- Provide existing and newly acquired customers with a first-class customer service experience by offering transportation solutions and executing on those plans.
- Swiftly and efficiently solve problems that arise with the customers' transportation network such as missed deliveries, damaged product, etc.
- Anticipate, identify, and provide creative solutions for issues within the customers' transportation network such as on-time performance, special projects, etc.
- Continually grow customer accounts through building rapport, identifying issues, offering additional services, and providing successful solutions.
- Use exemplary telephone skills to present a quality-oriented image where the customer is treated in a consistent, courteous, and efficient manner.
- Strive to always be proactive and make the customer aware of any issues before the customer lets our team know.
- Define success collectively, not individually.
- Serve as the customer liaison with all other departments when necessary (i.e., claims, pricing, collections, etc.).
- Communicate effectively and professionally with Customers, Operation Personnel, Drivers, and management of all levels.
- Model and promote Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.
- Transportation, Logistics, and Brokerage experience preferred.
- 2 years of previous sales, negotiations, or customer service experience.
- Sales Focused.
- Prospecting Techniques.
- Creatively identify and utilize effective communication channels and methods.
- Writes clearly and concisely with reader in mind.
- Ability to think strategically, providing solutions to enhance the customer experience.
- Ability to communicate effectively with multiple levels of decision makers.
- Build trust with team members and customers; reinforce words with action.
- Understand the direct correlation between consistent customer service and your long-term individual success.
- Eager to learn from others with the ability to retain information efficiently.
- Have a humble confidence seeking to capitalize on your strengths and take ownership of your growth opportunities.
- Bachelor’s Degree preferred or High School Diploma/GED with relevant experience.
- Medical, Dental, Vision - 1st of month after hire
- 401(k) - 5% match
- Employee Assistance Benefit
- Enhanced Benefits (STD, LTD, Critical Care)
- Paid Holidays
- Paid Time Off
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