Job Description

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

The Director of Sales Engineering will manage a Sales Engineering team that works closely with the Sales Managers and Account Executives. The Director should be skilled at directing and coordinating the tactical activities of the SEs who are responsible for supporting Lightpaths product offerings. The Director plays an active role in specifying requirements, developing, and implementing the training curriculum for the SEs and Account Executives. The Director is tasked with quantifiable assessments to expand the productivity and capabilities of the SEs in their region and is charged with interfacing with the local sales management to aid in the facilitation of closing deals, addressing local issues and providing a value-add above and beyond the management of the local SE. This includes working with internal business units. The Director will act as an escalation point for technical questions and issues elevated from the local SE. The Director also acts as subject matter expert (SME) and is available to travel for customer appointments, fostering company relationships and support the technical development of the market and region.

Responsibilities

Ensure all SEs possess the knowledge which will allow Lightpath to serve customers and prospects. Introduce the formal role of an SME for certain offerings. Create a formal repository of knowledge to allow SEs to be self-sufficient.
Clearly define the role of the SE and ensure all team members understand that role and comply with the requirements. Create measurement system to assess compliance. Focus on quality in addition to quantity of output.
Identify, implement, and gain access to systems and tools to support the SE team in their job function. Examples include job aides and basic tools for mapping and design.
Support the sales process with detailed technical knowledge of the Lightpath product line and Network.
Coordinate all technical support requests and escalations with the VP of Sales Engineering and other Directors of Technical Services.
Ensure that SEs capture all technical requirements linked to an opportunity and generate the associated technical and business proposal with the sales team for presentation to the customer.
Ensure SEs create effective and comprehensive system designs to present to upper management and engineers of client companies while working closely with engineering to satisfy customer’s technical needs.
Become the Subject Matter Expert (SME) on all current and future products and services. Introduce a formal process to guide the SE team on working with new products/offerings.
Create a plan for ongoing training and technical certifications to ensure knowledge does not become obsolete.
Develop and lead regional technology training sessions.
Participate in installation/hand-off post-sale meetings to ensure a smooth transition between internal groups.
Create a feedback loop to Product and Engineering groups.

Qualifications

Bachelor's Degree in Computer Sciences or Engineering preferred
Minimum of 10 years’ experience in the data/telecommunications industry with proficiency and experience in Data Communications WAN and LAN operations and design, transmission, data products, and customer premise equipment
2+ years’ experience leading and motivating remote teams
Excellent analytical, presentation, communication, and negotiation skills.
An ability to work closely with Sales VPs, Sales Directors, and Sales Managers with proven knowledge of the sales cycle
Ability to articulate highly technical information to a non-technical staff and customer
Strong skills in organizational development
Intimate familiarity with the data market and data products offered by competing carriers
Entrepreneurship is required to be able to think out of the box to assist customers from a design and product and sales growth perspective
High degree of knowledge of Fiber Optic characteristics, such as impact of dB loss and latency
Strong knowledge of general industry networking technologies such as IP, MPLS, Ethernet and DWDM
Working knowledge of Carrier Ethernet Technologies including MEF 9 & 14 standards; VLANS, Q-in-Q, Data Link Layer Tunneling, RSTP, G.8032, Y.1731
Knowledge of IP Routing protocols such as BGP and Routed Protocols, including IPv4 and IPv6
Working knowledge of Hosted and Premise based VoIP systems that include Cisco Call manager.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $165,000- $175,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.

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