Sales Counselor

Job Description

Job Description

Job Summary: The Sales Counselor is responsible for assisting the Director of Sales and Marketing in actively acquiring and managing short- and long-term leads. These responsibilities include handling telephone, walk-in and inbound mail inquiries; qualifying prospects, converting qualified leads to tours; converting tours to deposits; and, assisting with move-ins in accordance with established procedures. The Sales Counselor is also responsible for the smooth transition of a new resident to the community.

Reports to:Director of Sales and Marketing/ Executive Director

Essential Functions and responsibilities may include, but are not limited to the following:

· Ability to work flexible hours, such as early morning, evenings, weekends, holidays, and ability to assist in emergency situations.

· Assist in managing the sales process from first inquiry to eventual move-in.

· Ability to promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours, and home visit activities as appropriate.

· Ability to manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the tracking database.

· Assists with all other marketing efforts as directed by the Sales & Marketing Director.

· Collaborates with the prospective resident, family members and key influences to facilitate a timely and beneficial commitment to the community.

· Fully understands and articulately communicates all aspects of documents related to residency, including required admission documents, leases, etc.

· Is responsible for the professional handling of all incoming inquiries via telephone, email, or in person.

· Perform other duties as assigned.

Education and Experience:

· Highschool diploma/ GED Required.

· 1-2 years’ experience in comparable marketing environment is preferred; education or experience in marketing, public relations, promotions, or sales is desirable.

· Knowledge of senior living, Alzheimer's or a related dementia preferred.

Physical Demands and Working Conditions:

· This is a physically demanding job that could or does requires standing, moving, reaching, lifting, stretching, bending, and carrying things throughout the day.

· Position requires providing activities of daily living assistance to seniors and requires lifting and transferring or residents as appropriate.

· Must be able to lift, push, and/or pull 50lbs.

Knowledge and Skills:

· Ability to read and write comprehend simple instructions, short correspondence, and memos.

· Ability to communicate effectively in English with residents, family members and other associates

· Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

· Ability judgment in emergency situations and seeks assistance when needed.

· Ability to understand basic level of a skill and can follow written or verbal instructions.

· Ability to at times work flexible hours, such as early morning, evenings, weekends, and holidays.

· Ability to work independently.

· Ability to assist in emergency situations.

· Ability to understand facility’s fire and disaster plans; follow established procedures during drills and actual emergencies.

· Ability and desire to establish relationships and connections with prospective residents and their families.

· Basic technical skills to complete a few repetitive and well-defined duties.

· Basic knowledge of the organization in order to answer basic questions.

· Basic knowledgeable of federal, state, and facility’s rules, regulations, policies and

· procedures.

· Follow defined safety codes while performing all duties.

· Follow defined Infection Control procedures.

· Have strong interpersonal skills.

· Have strong organizational skills and ability to multi-task and complete established sales/marketing goals in a timely manner

· Must have the ability to work independently and be a self-motivator.

· Must possess strong computer software skills, including Word.

Required Attendance:

· Attend scheduled department staff meetings.

· Attend in-service educational programs.

· Attend annual recertifications for state required license & certificates.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Monthly bonus

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person

Visit Original Source: