Director, Account Management

Director, Account Management

Summary of the role:

This role will include managing and growing the Network Planning & Revenue Management strategic partnership with a key Customer. This role includes supporting existing solutions and services, managing key parts of the commercial relationship at a Senior level, focusing on revenue generation in cooperation with Pre-Sales, and working closely with the Head of the Account, as well as Product, Solutions, Delivery, and Customer Success Teams to maintain a high standard of customer satisfaction and profitability.

In this role you’ll:

Manage the strategic relationship:

• Develop a solid and trusting relationship with airline Teams & Leaders

• Resolving issues and complaints

• Manage communications between the airline and internal Amadeus Teams

• Participate in Governance Boards and Business Reviews

• Promote participation in key Amadeus events

• Prepare senior leaders for joint executive forums

• Collaborate with the Head of the Account to develop the strategic partnership

Manage commercial matters by:

• Execute & process any operational requests

• Ensure established performance, productivity & service metrics are achieved

• Maintain good financial health by partnering with Finance and assisting to resolve billing and invoicing queries

• Manage contract changes in cooperation with legal and Revenue Operations

Maintain a high level of understanding of product portfolio and benefits:

• Maintain up-to-date knowledge of relevant information (trends, strategy, competitors, pricing, etc.)

• Identify specific business needs, and interpret strategic goals

• Provide input and feedback to the Pre Sales and CSM teams

Oversee day to day working relationship of Network Planning & Revenue Management:

• Support escalations reaching senior leadership level

• Monitor utilization of paid resources within dedicated resource models

• Prepare annual budget forecast for following year

• Be a role model for how to engage with the airline

• Plan customer entertainment activities

Additional information:

• Travel: up to 20% required for Europe & the Americas

• This is a leadership role with no direct reports.

About the ideal candidate:

• Bachelor’s degree and/or equivalent years’ experience: proven success in sales, business development, product marketing, or related field.

• Minimum 10 years of related work experience within Airline IT, including experience in Airline Revenue Management and/or Network Planning

• Account management, sales and negotiation, customer presentations

• Financial reporting and business case interpretation

• Demonstrated ability to develop positive and influential relationships at different levels of the customer organization.

• Proficient in remote working (tools and culture)

• Airline industry technology experience strongly preferred

• Revenue Management and/or Network Planning expertise strongly preferred

• Advance skills in Microsoft Office Suite, Salesforce

• Strong English speaking skills required

• Airline Business, Revenue Management, Network Planning experience required

• Excellent communication skills, organizational skills and integrity; The ability to build professional trust and respect

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work from anywhere: onsite, hybrid or fully remote.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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