Job Description

With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT Data, what you do matters.

A Career at NTT Data Means:

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT Data Offer? We’re glad you asked!

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Position Overview:

The Sales Operations Manager is responsible for developing a team of highly productive sales representatives that meet and exceed revenue targets while promptly and professionally addressing the needs of prospective and existing customers. The Sales Operations Manager will be tasked with driving sales initiatives, revenue growth and client retention strategies. Other duties include providing coaching and mentoring to all sales staff, providing motivation and encouragement, and maintaining exceptional standards and accountability amongst the sales team.

Additionally, the Sales Operations Manager is responsible for the day-to-day tactical duties in the management of the client portfolio. These include daily production reporting, provision of ad hoc reports as required, day-to-day interaction with the client to ensure all pertinent correspondence is communicated to all functional areas. The Sales Manager is required to liaise with internal co-workers to ensure set goals and objectives from all functional areas are performed to meet the client’s expectations and to communicate effectively both verbally and in writing.

Position: Sales Operations Manager

Position Status: Full Time - Remote

Hours of Work: Business Hours

Department: SalesContact Centre Operations

Salary: $60,000-$75,000

Responsibilities:

Plan, direct and evaluate the operations of the Outbound Sales team.
Manage, Support and Develop a team of leaders that will enable sales plan delivery and quartile sales improvements across front line team.
Participate in sales effectiveness calibrations and leverage best practices to enable in month improvements.
Develop and implement marketing strategies.
Develop, implement, and monitor detailed inside and outside sales strategies and objectives.
Ensure the provision of excellent customer service
Maintain high Levels of Customer satisfaction
Implement and execute the company’s marketing strategy and business plans
Build and retain an effective team of sales representatives.
Lead, coach and motivate team to achieve pre-established goals.
Model and champion NTT Data values
Help plan budgets and authorize expenditures.
Attain budgeted revenue expectations.
Measure the activities of the Outbound Sales representatives.
Resolve customer concerns and complaints in a courteous, professional manner.
Determine staffing requirements and hire or oversee hiring of staff.
Maintain up to date knowledge of competitors and opportunities in the marketplace.
Create a safe environment for the discussion and resolution of value-related issues and concerns.
Work in concert with other department and business segment leaders to assure congruence with sales operations, representing the voice of the department, the customer and the interests of the sales team.
Complete sales reports as needed.
Perform regular performance evaluations.
Ensure that all personnel comply with internal policy and procedures and ethical standards.
Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
Provide leadership for employee relations through effective communications, coaching, training, and development.
Creation and delivery of quartile performance management and quarterly sales plan.
Perform other duties as assigned.

Requirements:

Post-Secondary Degree or Diploma in Business, Marketing, or a related field preferred.
Minimum of 5 years' sales experience
Minimum of 3 years management experience
Extensive experience in sales management preferred.
Telecom experience an asset.
Several years of experience as a sales representative (or a related occupation) is required.
Demonstrable experience of developing sales strategy and product development plans linking to the business plan with knowledge of national and international markets.
Strong working knowledge of motivation, training, appraisal, and general supervisory skills
Leadership ability and team building skills to effectively supervise professional and non-professional staff required.
Able to effectively communicate both verbally and in writing in English and French
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
High level of proficiency with Microsoft Office productivity suite
Well-developed problem-solving skills and ability to develop conceptual alternatives.
Able to find new methods and principles and ability to incorporate them into existing maintenance practices as needed.
High degree of resourcefulness, flexibility, and adaptability.
Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures for our clients.

Diversity. Equity. Inclusion.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT Data what you do matters. Because here YOU can.

NBIND

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