Inside Sales Specialist - Quill

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Quill’s Inside Sales Site Developer Team is looking for inside sellers that are go-getters, confident, self-motivated and goal oriented. As an Inside Sales Site Developer, you will partner with our account managed team, who manage Quill’s largest customer base (both public and commercial sector), to call on deeply inactive or prospect customer locations to drive reactivation and conversion. This is a Hybrid role working onsite 3 days per week.

You must be an expert at multitasking and can assess customer needs quickly to pivot to a solutions-oriented approach that could include introducing our brand and/or the managed tier pricing program that the site is affiliated with. The successful candidate will have an opportunity to significantly impact the growth and development of inactive and new customers in the managed book of business.

If you want to be part of something exciting, fast paced and fun and are willing to evolve, think quickly on your feet then this is the role for you!

What you’ll be doing:

• Make daily calls to Quill customers who have not placed an order in 13+ months
• Make daily calls to prospect locations that are affiliated with a managed customer entity (enterprise)
• Leverage order history, specialized customer offers and the value of Quill to place an order to reactivate the customer to meet monthly quotas and key metrics
• Maintain robust channel of communication between customers and account manager to articulate customer trends and pricing solution enhancements
• Collaborate with sales specialists and support partners to drive revenue beyond traditional office supplies, including furniture, technology, large value quote and print/promo opportunities
• Maintain accurate and up-to-date records in CRM, including activity logs and pipeline
• Seek ways to constantly improve, absorb and apply manager and peer led coaching
• Meet and exceed monthly/quarterly quotas & key metrics
• Make a highly positive impact on culture and team - work well others, share learnings, build trust and lead by example

What you bring to the table:

• You are a relentless, positive, passionate, and driven individual
• Not afraid to ask questions. You view challenges as opportunities
• You understand that the key to handling rejection is persistence and the willingness to try again
• You have a customer first attitude
• Culture is important to you, and you want to positively impact your environment and coworkers
• You know every conversation is different; you think dynamically and remain calm under pressure
• You believe the best process is derived through contact improvement and sharing best practices.
• When you believe in the solutions you are providing, you are enthusiastic about sharing them with others.

Qualifications:

What’s needed- Basic Qualifications

• 1 year of related experiences in sales or service preferably in a business-to-business environment
• Ability to navigate between multiple sales approaches
• Proficient using Microsoft applications (Excel, PowerPoint, Outlook)
• High School Diploma or G.E.D

What’s needed- Preferred Qualifications

• 1-2 years’ experience in a B2B sales environment
• Proven ability to achieve sales role metrics; consistently meets or exceeds productivity goals
• Proficient using CRRM tools, salesforce.com or a comparable sales/CRM tool
• Bachelor’s degree or equivalent work experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.