Inside Sales/Customer Service

Job Description

Job description

Inside Sales Associate

Scandic Springs is a custom manufacturer of coil springs, fourslide stampings, precision progressive stampings, and CNC wire forming. We are a stable, 3rd generation family-owned business looking for the next team member for the Sales team.

Are you a curious people person who likes to know how things work? Want to participate in "reshoring," and be part of a team manufacturing parts in the US? In this position you would be able to use technical skills (reading prints and measurements, estimating lead times, evaluating manufacturability), as well as relational people skills.

In this role you would communicate directly with customers to receive orders and review their parts, then connect with production and the Quality Assurance department to ensure the rest of the Scandic team has the necessary inputs to make your customer's parts. Precise attention to detail is critical, as well as great communication skills, internally and with customers. You should be comfortable working at a desk, with an ERP software, and cloud computing functions, and also will be able to walk around the plant to build relationships with machine operators and be part of the overall operations of a modern factory. Get your foot in the door with this role, there is lots of room to grow and learn at Scandic.

Position Purpose:

This is a full time, exempt, administrative position supporting the Sales Engineer and office staff. Scandic is known for a high standard of customer service, responding to all inquiries in a timely and professional manner. Primary tasks will be receiving and reviewing orders and ensuring accurate data entry.

Essential Job Functions:

• Manage shared email accounts for sales and customer service inquires
• Receive and review purchase orders, verifying accuracy, updating customer database regularly.
• Confirm orders directly to customers
• Process and generate sales orders into Scandic’s ERP database.
• Solicit, process and review incoming RFQs, disseminating relevant information to internal contacts
• Interact with all production and office staff, serve as a direct liaison between customers and production
• Respond to requests for scheduling changes, and expedite requests
• Utilize customer portals to process orders, provide confirmation and documents
• Compile monthly metrics (such as on-time delivery, quotation win/loss rate) for sales team and other departments
• Other duties as assigned to support sales office functions

Equipment Used:

• PC and Mac Computers, internal company server, Epicor ERP system

Requirements:

• Excellent verbal communication skills, ability to interface with customers through email, phone and in-person.
• Confidently receive and initiate phone calls
• Excellent written communication skills, ability to send clear and detailed email messages, building rapport with customers.
• Communicate internally across departments and job functions
• Ability to take direction and feedback

Experience:

• 1-3 years experience in business-to-business sales or customer service
• 1+ years of manufacturing industry experience preferred
• Some mechanical understanding and/or interest preferred

Scandic Benefits Include:

• Stable 40-hr weekly schedule
• Company-paid health insurance for employee
• Kaiser medical insurance
• Dental insurance
• 401(k) with employer matching
• Paid vacation and sick days, plus 9 paid holidays.
• 100% tuition reimbursement for approved college, trade school, or certificate programs.

To Apply:

Send a resume, cover letter and contacts for two professional references to
Jason Hensel, Sales Manager

Job Type: Full-time

Pay: $65,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

· Day shift

• No nights

Experience:

• B2B sales: 2 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $65,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement

Experience level:

• 2 years

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• San Leandro, CA 94577: Relocate before starting work (Required)

Work Location: In person

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