ESM Pre-sales Director

ESM Pre-sales Director

• As an Elite ServiceNow partner, Jade Global is seeking a Presales ESM (Enterprise Service Management) Service line Director that specializes in providing ESM solutions to clients. This role combines technical expertise with leadership skills to drive the presales process and oversee the ESM service line.
• Key responsibilities of a Presales ESM Service line Leader includes:
• Solution Design and Architecture: Leading the development of ESM solutions that align with client needs, considering factors like ITIL best practices, process automation, and integration with existing systems.
• Presales Support: Collaborating with the sales team to understand client requirements and present tailored ESM solutions during the presales phase. This involves creating compelling proposals, conducting product demonstrations, and addressing technical queries.
• Client Engagement: Building and maintaining strong relationships with clients, acting as a trusted advisor in the ESM domain. This may involve conducting workshops, providing consultations, and participating in client meetings.
• Team Leadership: Managing a team of ESM specialists, including consultants, architects, and technical experts. This involves setting performance goals, providing guidance, and ensuring the team delivers high-quality solutions.
• Market Research and Trends: Staying updated on industry trends, emerging technologies, and best practices in ESM. Using this knowledge to enhance service offerings and maintain a competitive edge.
• Collaboration with Product Development: Providing feedback from the field to the product development teams to enhance existing products and contribute to the development of new ESM solutions.
• Budgeting and Resource Allocation: Responsible for budgeting and resource allocation within the ESM service line, ensuring projects are delivered on time and within budget.
• Quality Assurance: Ensuring that ESM solutions meet high-quality standards, including compliance with industry regulations and adherence to security protocols.
• Continuous Improvement: Implementing processes for continuous improvement in ESM service delivery, including feedback loops, training programs, and knowledge sharing initiatives.
• Sales Enablement: Providing technical training and support to the sales team, enabling them to effectively communicate the value proposition of ESM solutions to clients.
• Risk Management: Identifying and mitigating risks associated with ESM projects, including technical challenges, resource constraints, and compliance issues.

The Presales ESM Service line Leader plays a critical role in driving business growth by ensuring that ESM solutions meet client needs and contribute to the overall success of the organization. This role requires a combination of technical proficiency in ESM technologies, leadership skills, and a deep understanding of client requirements in various industries.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.