Job Description
Delivery Specialist/Encore Specialist/Promise Champion is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it.
The individual we seek will be technically savvy and possess exceptional customer handling skills.
This is a full time position with an hourly rate starting at $15 - $20/hour and a bonus commensurate with experience and performance. We offer paid training, a full benefits package, including health and dental, and a matching 401K program.
Responsibilities Include:
- Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer.
- Provide and offer comprehensive product information throughout the sales process to customers.
- Support the Sales Consultant with customer questions regarding product features and benefits.
- Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff.
- Be able to meet and greet and interact with customers effectively.
- Fully explain vehicle features, applications, and benefits.
- Provide a comprehensive and detailed delivery explaining all manuals, brochures, and literature.
- Engage customers to return to the retailer for delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
- Follow-up with customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
- Strong computer and phone skills.
- Acquire and maintain knowledge on all vehicles and technology.
- Attain Delivery Specialist Certification.
- Achieve customer satisfaction targets as assigned by management.
- Uphold high ethical standards and maintain a professional appearance at all times.
- see hiring manager for details!
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