Account Manager

Job Description

JobProfile Summary

We are looking for an Account Manager to operate as a primary point of contact for agency users and our partner SOW vendors, ensuring the delivery of services for fixed price, deliverable-based, and/or time-and-materials projects via one of CAI’s CWS contracts. This position will be full-time and hybrid.

What You’ll Do

• Act as the primary point of contact for both agency users and vendors specific to the CWS SOW programs, delivering exceptional service and managing expectations
• Facilitate all procurement activities throughout SOW lifecycle (pre-bid calls, vendor Q&A, vendor orals, negotiations, on-boarding tasks, etc.)
• Maintain and configure the Vendor Management System to support workflow processes and enhance functionality
• Ensure strict compliance with SOW lifecycle processes by both agency users and SOW vendors
• Design and implement comprehensive transformation strategies to streamline and improve CWS SOW processes for efficiency and effectiveness
• Monitor and manage the invoicing and payment processes to ensure timely and accurate financial transactions
• Collaborate with client and vendor staff, fostering strong relationships and clear communication
• Monitor service delivery against contractual milestone obligations; assist with change orders when necessary, and ensure timely invoicing of milestones
• Create, maintain, and deliver reports to both internal and client users reflecting the status of the steps in the SOW lifecycle – from release to execution to closeout
• Create and maintain Standard Operation Procedure documents for the SOW process for each client
• Resolve issues in a timely manner
• Provide VMS (Vendor Management System) training and daily support to the client specific to the SOW programs
• Provide vendor response management, training, and performance oversight services specific to the SOW programs
• Manage SOW services to contractual service level agreements (SLAs)

What You'll Need

Required:

• 10+ years of experience in contract/vendor management
• 10+ years of direct interfacing experience with client and vendor staff
• 10+ years of experience working within a Contingent Workforce Solutions (CWS) program
• Experience successfully transforming business processes to enhance efficiency, boost productivity, and drive innovation
• Expertise in Business Intelligence and report writing
• Strong organizational skills with the ability to manage multiple projects and priorities
• Excellent communication skills, both verbal and written, with the ability to negotiate and influence stakeholders
• Detail-oriented with a strategic mindset focused on process improvement

Preferred:

• Bachelor’s degree in Business Administration, Management, or a related field
• Proficiency in using Vendor Management Systems and other related software
• Experience with VectorVMS is preferred but experience with other VMS systems is a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Contract management: 10 years (Required)
• Statement of Work: 10 years (Required)
• Contingent Workforce Solutions: 10 years (Required)
• Business intelligence: 10 years (Required)
• Vendor Management Systems: 10 years (Required)

Ability to Commute:

• Montgomery, AL (Required)

Work Location: In person

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