Manager Healthcare Quality Improvement

What you will do:

• Manages the day to day operations of multiple and diverse health management lines of service and/or contracts/programs. Leads team in creation of a strategic plan, implementation of plan, evaluation and ongoing management to ensure contract deliverables/program requirements and evaluation measures/metrics are met and/or exceeded within assigned funding/budget. When deliverables/requirements at risk, facilitates analyses and initiatives action plan.
• Develops and maintains relationships with team stakeholders. Provides technical assistance, including issue research and resolution. Develops and implements process improvement methods for an organization whose philosophy is continual improvement. Depending on the scope of assigned area, may facilitate national programs/projects. Ensures the operations are completed in a timely, satisfactory, compliant manner within assigned funding/budget.
• Participates in sales, business development and proposal work activities including development of concept papers, contributing content or review of proposals as a subject matter expert. Also has financial accountability for monitoring budgets and financials for assigned contracts.
• Coaches, guides and directs team members to achieve individual, team and organizational objectives. Fulfills the Telligen Management Philosophy that "Managers coach, engage, and support our people to achieve results". Provides resources and support as needed to meet the departmental and Company goals and specific contract/program requirements.
• Represents the company and presents at meetings and/or conferences. Works externally with providers or clients as assigned. Makes recommendations for improvements and/or efficiencies to management. Initiates opportunities to expand knowledge, skill development, and certifications which enhance improvement activities and the achievement of contract deliverables.
• Stays abreast of industry trends and changes. Performs miscellaneous duties as assigned.

What you will need:

• Four-year degree in, health care, business, public health, health informatics or a related field and/or equivalent training and/or experience required. Master's degree preferred.

• 5-8 years experience in a healthcare environment including care management, program management, value-based models, and/or healthcare quality improvement
• 3 – 5 years managing projects and/or professional staff;
• Demonstrated experience working in a fast-paced and deadline-driven environment.
• Up to 20% local and overnight travel

Preferred Skills:

• Knowledge of the following healthcare quality principles:
• Health care services, health care organizations and programs, value-based models
• Information management processes, electronic health records, and healthcare information technology
• Quality improvement concepts, principles, and process tools
• Basic statistics, data collection techniques, data analysis, and graphic representation of data
• Strategic planning, implementation and evaluation
• Leading Change
• Leading people: coaching, guiding and training
• Conflict management: difficult conversations
• Financial principles: budgeting
• Stakeholder relationships: building and maintaining skills
• Facilitation including Group Process Facilitation
• QI Process: Focus-Analyze-Develop-Execute/ Plan-Do-Study-Act
• Creating graphic representation of data
• Technical Writing