Account Manager

Summary of the Position

The Account Manager is responsible for achieving profitable and sustainable growth within their assigned market and sales territory. They build relationships and understand customer business in order to provide appropriate products and solutions. This is achieved through new customer acquisition as well as new product opportunities and relationship building.

Essential Duties and Responsibilities*

• Develop and implement strategies to grow Barentz’ market presence and gross profit throughout the assigned market territory
• Utilize product knowledge and sales experience to clearly deliver the value proposition to customers, existing and new
• Search relentlessly for opportunities to partner with suppliers based on customer needs and record and maintain these in Barentz’ Opportunity Pipeline system
• Sustain and improve upon the level of service offered to our customers via unique and new service initiatives to ensure we’re Creating Customer Success® at all times
• Stay on top of and provide analyses of industry changes, emerging markets and market shifts as well as new products and competitive landscapes
• Attend (as required) and recommend participation in industry tradeshows and other events
• Represent Barentz as a leader in the industry through conferences, industry events, social media platforms, etc.
• Incorporate appropriate sales techniques when prospecting new customers, ensuring effective communication of Barentz’ brand and market presence
• Move prospects through the sales process to secure new business
• Prepare and deliver sales presentations and product demonstrations, where applicable, either in person or virtually
• Secure in-person customer visits with purchasing, R&D, and sales and marketing contacts at potential customers
• Address customer questions, concerns and inquiries with a sense of urgency and accuracy
• Send quotes to new/existing customers and sample requests, etc., as required
• Participate in new product introductions, training, joint sales calls, and testing
• Support and lead by example, Barentz’ culture, values and fundamentals
• Participate in ongoing personal development opportunities including, but not limited to, product and sales training
• Issue timely reporting of customer issues and opportunities through call reports, emails and other means of communication
• Participate in regular 1 2 1 meetings with supervisor to discuss the status of the territory’s business and growth opportunities
• Provide regular forecast updates utilizing Barentz’ online forecasting tool
• Support and lead by example, Barentz’ culture, values and fundamentals
• Participate in ongoing personal development opportunities
• Other duties and responsibilities as requested

Qualifications

• University or College degree, preferably in Chemistry, Biology, Engineering, etc., or equivalent combination of education and experience required
• Minimum 5 years of technical sales, service, product management and/or lab experience
• Proven ability to expand profitability of a sales territory and exceed targets within the industry
• Established supplier relationships would be considered an asset
• Demonstrated ability and skills to sell and grow business based on features, advantages, benefits (FAB’s), understands market pricing, competitive landscape
• Professional Sales, Lean Six Sigma, Continuous Improvement, and Quality Systems training desired
• Demonstrated organizational, interpersonal, presentation and negotiation skills
• Familiarity with Customer Relationship Management (CRM) software
• Must have a valid driver’s license and evidence of insurability
• Fluent in English, a second language would be considered an asset
• Self-motivated, high energy, independent, flexible, creative, responsible, an engaging level of enthusiasm and a positive outlook
• Strong calculation, organizational, and problem-solving skills
• Must be very detail oriented and meticulous in how work is performed
• Proficient use of Microsoft Office products including Word, Excel, Teams, Outlook
• Strong interpersonal skills and ability to communicate effectively throughout the organization
• Act legally and ethically in all professional relationships in adherence with Barentz’ purpose, strategies, and values