Job Description

ALLIANCE CORPORATION

JOB DESCRIPTION

Job Title: Sales Support Associate

Reports To: Director of Sales Support

Department: Sales Support

SUMMARY

The Sales Support Associate reports to the Director of Sales Support and plays a crucial role in analyzing data from various sources and reporting information to internal teams and external customers. The Sales Support Associate is responsible for building relationships with multiple customers, coordinating schedules, and overseeing task assignments to ensure all deliverables are achieved on time. This role is essential for maintaining up-to-date communication with customers regarding product availability, delivery plans, and shipping information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Providing excellent Customer Service by interacting with customers through telephone and email to satisfy all types of customer requests
Order entry/delivery status
Price quotes
Product inquires
Providing daily/monthly reports if necessary
Monitor orders for completeness and evaluate alternative products if necessary
Resolve customer complaints efficiently and in a timely manner
Support and build strong partnerships and relationships with customers, acting as the main point of contact for a specific client base
Provide daily support to the Sales Department
Working with clients to provide detail-specific order deliverables
Tracking daily performance; analyzing deliverables against requirements and communicating progress to internal and external teams
Navigating through multiple systems to input and gather information
Highlighting potential issues with product requirements based on forecast and reservations
Track and document schedule impacts and assist with delay analysis
Work with internal purchasing teams and external vendors
Communicate reasons for schedule variances and propose work-around plans
Interface with various levels of sales, procurement, operations, and other functional groups to ensure orders flow appropriately
Maintain the schedule and advise the project team on performance and provide observations and recommendations
Perform special projects upon request from the Sales Support Director

Knowledge/Skills/Abilities

College Diploma preferred
3-5 years’ Customer Service experience with a proven track record
Advanced computer skills with proficiency in all Microsoft Windows applications such as Excel, Word, ERPs, and E-Commerce
Must have a versatile skill set – exceptional multi-tasking, communication, decision-making, analytical, planning, organizational, critical thinking, and innovative problem-solving skills
Excellent written and verbal communication skills
Prior sales support and industry experience would be advantageous

Cultural Fit