Job Description
Overview:
We are currently seeking a Customer Service Representative, E-conolight, in Racine WI. This is a full time permanent role expected to work on-site Monday-Thursday, with the option to work remotely on Fridays subject to business need.
We have an outstanding benefits package that starts DAY ONE! We offer medical, dental, vision, 401K with match!
EMPLOYEE BENEFITS:
Responsibilities:
Cree Lighting is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications that improve society and safeguard our planet. Additionally, our cutting-edge technology delivers reliable performance and value beyond light for office and industrial buildings, schools and universities, municipalities, automotive dealerships, healthcare facilities, and more!
We are currently seeking a Customer Service Representative, E-conolight, in Racine WI. This is a full time permanent role expected to work on-site Monday-Thursday, with the option to work remotely on Fridays subject to business need.
We have an outstanding benefits package that starts DAY ONE! We offer medical, dental, vision, 401K with match!
EMPLOYEE BENEFITS:
- 3 weeks PTO/Vacation earned first year
- Medical, dental, and vision insurance start DAY 1
- Parental Leave
- Free onsite nurse and physical therapist
- Disability Insurance
- Up to $325 per year gym membership reimbursement
- Employee Assistance Plan with free therapy sessions and legal council
- A maximum of $5,250 each year for tuition reimbursement
- Retirement 401(k) (4% company match)
- Employee Referral Program
- Telemedicine / virtual medicine options
- Wellness Program with rewards
- Basic and supplemental Life insurance/AD&D
- Adoption Assistance
- Identity Theft Protection
Responsibilities:
- Receive research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person
- Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, service questions and general customer concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
- Update customer information in the customer service database during and after each call
- Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement
- High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience.
- Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat.
- End-to-end account management.
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