Service Account Manager

Who We Are!

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

What We Are Looking For:

The Service Account Manager is responsible for the day-to-day management or premier accounts at Sectigo, while providing a high level of professional service and maintaining strategic relationships is critical. This is a full time position, reporting to our Ottawa office Monday through Friday.

• Provide Premier quality service account management to assigned customers
• Ensure your clients understand the Premier Service program and its benefits
• Become familiar with your customer’s system configuration and environment
• Respond promptly to customers’ needs to ensure satisfaction and build long-term relationships
• Facilitate timely solutions for technical support problems
• Help your client become as self-reliant and promote self-services
• Willingness to work flexible hours based on business needs

Qualifications:

Education/Experience

• Bachelors or college degree in business and/or technical related field or equivalent experience
• 3-5+ years dedicated support experience
• Ability to effectively work in a team environment.

Skills and Abilities:

• Technical knowledge/experience/certifications with Microsoft products, Cisco, AWS, Java, and Citrix (and / or) within the Security Industry.
• Strong knowledge of Linux, Apache, RedHat and Windows operating systems.
• Knowledge of Windows networking.
• Experience with information security products. (antivirus, spam filter, email encryption, etc.)
• Knowledge of Internet protocols and services including TCP/IP, DNS, SMTP, SSH, and SSL http/https.
• Strong knowledge of Active Directory.
• Applied knowledge troubleshooting server-level issues.
• Ability to speak English is a must
• Additional languages are considered an asset.

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