Job Description

Job Title: Membership Coordinator

Salary Range: $16.00/Hour Base Compensation + Commissions

Job Summary:

Support the sales and growth of Hannah Pet Hospital’s comprehensive pet care membership plans. This role is essential in assisting new Members through the enrollment process and providing them with resources and support to fully engage with our programs. Working primarily via phone, the Membership Coordinator will follow up on leads from online inquiries and community events to generate enrollments and promote pet wellness. The ideal candidate is personable, goal-oriented, and experienced in customer service or sales.

Reports To:

Director of Sales

Supervisory Responsibilities:

None

Core Responsibilities:

Follow up with leads from online inquiries, events, and previous customer contacts to convert interest into memberships.

Track and prioritize high-quality leads to ensure a consistent sales pipeline and maximize conversion rates.

Conduct in-office and virtual sales calls, providing clear and accurate information on membership services, pricing, and benefits.

Explain the benefits of Hannah’s subscription-based veterinary care memberships and thoroughly address potential Member questions and concerns.

Guide new Members through the enrollment process, ensuring a seamless and positive experience.

Complete all documentation for new memberships accurately, ensuring seamless data entry into the membership database.

Precise and detailed documentation of Member interactions and sales activity.

Actively engage with members post-sale to ensure they have a smooth onboarding experience and are aware of the full range of services included.

Track member feedback, inquiries, and common questions to identify trends and share insights for refining sales strategies.

Assist with on-site events and promotional activities, such as open houses and informational sessions, to attract new members. Required Skills/Abilities:

Excellent communication, negotiation, and interpersonal skills.

Goal-oriented with a track record of meeting and exceeding sales targets.

Ability to travel as needed to attend conferences or trade shows to meet with potential members and work in-office part-time.

Passion for animal health and welfare.

Strong customer service orientation with a focus on member satisfaction.

Ability to work independently and efficiently in fast-paced in-office and remote work environments.

Prior sales experience preferred, especially in a membership or service-oriented role.

Familiarity with veterinary or healthcare services is a plus.

Consistently maintain a high level of professionalism.

Education and Experience:

High school diploma or equivalent required; some college or specialized training in sales or customer service is preferred.

Demonstrated success in selling subscription-based products or services.

1-2 years of experience in sales, customer service, or a related role.

Physical Ability Requirements:

Ability to sit and/or stand for extended periods of 4+ hours without taking a break.

Ability to use hands and fingers to operate, activate, detect, and position.

Ability to hear and communicate by voice or phone in an environment with a moderately high noise volume.

Ability to see to determine, perceive, identify recognize, judge, observe, inspect, estimate, and assess.

Expected Work Hours/Work Location:

Work Hours: Full-time and part-time positions with flexible hours, including some evenings, weekends, and holidays. Business needs and work volume will require variable weekly working hours, at times exceeding 40 hours for full-time positions.

Work Location: This is a hybrid position with a combination of remote work and in office presence at Hannah Pet Hospital. Specific details regarding in-office requirements will be discussed during the interview process.

Who You Are:

Outgoing People Person: You love to connect with employees and foster positive relationships within the organization.

Problem Solver: You see challenges as opportunities and are skilled at finding solutions in every situation.

Innovative Builder: You enjoy creating and driving new programs and policies that contribute to organizational success.

Technology-Focused: You embrace technology and incorporate tech solutions wherever possible to enhance team efficiency.

Positive Team Player: You are a supportive and collaborative team member who contributes to a positive work environment.

Agile & Efficient: You are able to accomplish tasks quickly and effectively, adapting to changes as needed.

Self-Motivated & Independent: You require little direction and oversight, taking initiative and driving your work forward.

Entrepreneurial Mindset: You have ideas and are eager to share them, bringing a creative and entrepreneurial spirit to your role.

Respectful & Professional: You respect authority and business decisions, understanding the importance of aligning with organizational goals.

Effective Communicator: You are clear, concise, and confident in your communication, ensuring messages are understood and well-received.

About Hannah Pet Hospital:

History and Core Mission:

Hannah Pet Hospital was founded with the mission to revolutionize pet healthcare by providing comprehensive and affordable care for pets. Our journey began with a deep commitment to ensuring that every pet receives the highest quality of care, which is why we created an all-inclusive pet health program that includes everything from preventive care to emergency services.

Core Business:

At Hannah Pet Hospital, we specialize in providing lifetime veterinary care through our unique Pet Protection Program, which offers an extensive range of services to keep pets healthy and happy. Our team of dedicated veterinarians, pet nurses, and support staff work tirelessly to ensure that pets live longer, healthier lives. We are passionate about advocating for pets and educating our members on the best practices for pet care.

Mission:

Our mission is to enhance the bond between pets and their families by offering accessible, high-quality veterinary care. We strive to create an environment where pets are treated with compassion and respect, and where their health and well-being are our top priorities. Through our innovative care model, we aim to set a new standard in the veterinary industry, ensuring that every pet receives the love and care they deserve.

Core Values:

Compassion: We treat every pet and their family with the kindness and empathy they deserve.

Teamwork: We believe in the power of collaboration and work together to achieve our common goals.

Respect: We value every individual’s contribution and treat each other, our clients, and their pets with dignity.

Integrity: We operate with honesty and transparency, upholding the highest ethical standards.

Service Excellence: We are committed to providing exceptional care and service, exceeding expectations at every opportunity.

Hannah’s Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin, and will not be discriminated against based on disability or veteran status. Any offer of employment is contingent on our receipt of acceptable professional references, successful completion of our pre-employment drug screening (excluding marijuana) as requested, and proof of eligibility to work in the United States.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Schedule: