Job Description
1
ACCOUNT MANAGER
About Cognition+
Join our Dynamic and Passionate team at Cognition+, where we are dedicated to revolutionizing the
insurance industry with cutting-edge digital solutions. Since 1996, we have been committed to
understanding and addressing the unique business challenges faced by insurance companies of all
sizes. Our offerings include a fully customizable Enterprise Insurance Management Platform, along with
on-demand support, connectivity, cybersecurity, and professional services.
At Cognition+, we believe that our success is driven by the diverse perspectives, ideas, and cultures of
our team members. We foster an environment of teamwork, commitment, and trust, where every
voice is valued. Our investment in research and development ensures that we stay at the forefront of
technology, delivering innovative solutions that keep our clients ahead of the curve.
Why Join Us?
Innovative Environment: Be part of a forward-thinking company that values creativity and
innovation
Supportive Culture: Work in a friendly and inclusive environment where your contributions are
recognized and valued
Comprehensive Benefits: Receive a competitive compensation package, including benefits, Group
RRSP, and incentives
Professional Growth: Take advantage of opportunities to learn, grow, and advance your career
Work-Life Balance: Enjoy flexible work hours that help you maintain a healthy work-life balance
If you are looking for a challenging opportunity where your work will make a lasting impact and your
career can flourish, we want to meet YOU!
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THE OPPORTUNITY
As a member of the Client Relations Team, the Account Manager is responsible for partnering with and
ensuring the long-term success of our clients. The Account Manager will develop lasting relationships
with their portfolio of assigned clients, connect with key business executives and stakeholders, and
liaise between clients and cross-functional internal teams to ensure the timely and successful delivery
of our solutions according to client needs.
This position can be performed from our office in London, Ontario or remotely within Canada. Remote-
based employees may occasionally be asked to travel to our office for meetings or team-building
events.
• Partner with and ensure the long-term success of our clients
- Operate as the lead point of contact for all matters specific to the assigned clients
- Build and maintain strong, long-lasting client relationships
- Participate in client site visits, user group meetings, webinars, company and client events
- Provide assistance through webinars, documentation and teleconferences
- Develop a trusted advisor relationship with key accounts, client stakeholders and executive
- Ensure the timely and successful delivery of our solutions according to client needs and
- Communicate the progress of monthly/quarterly initiatives to internal and external
- Provide assistance to clients through timely issue resolution
- Gaining in-depth knowledge of our products and staying up to date on solutions
- Escalate customer feature requests to our Business Analysts
- Use technical tools to diagnose and repair issues
- Forecast and track key account metrics
- Identify and grow opportunities within the territory and collaborate with the sales team to
- Perform other job-related duties as assigned
Qualifications & Skills
• Proven account management and positive customer service skills, including sales and marketing
or other relevant experience
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- Experience in the Property & Casualty (P&C) insurance industry
- Demonstrated ability to communicate, present and influence credibly and effectively at all
- Experience in delivering client-focused solutions based on client needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent verbal, written communication skills and excellent listening, negotiation and
- Strong conceptual understanding of computer technology as it relates to business applications
- University degree or equivalent experience in a related field
• F/CIP designation or working towards F/CIP designation
- Knowledge of accounting, underwriting and claims within the insurance field generally and the
- Basic understanding of SQL
APPLY NOW
www.gocognit ion .com/join-us
Equal Employment Opportunities
Cognition+ is committed to employment equity and welcomes diversity. We encourage applications
from qualified individuals from all backgrounds.
Cognition+ provides accommodations to applicants with disabilities throughout the hiring process. If
you require accommodation, please contact:
Human Resources
hr@gocognition.com
519-432-8553 ext. 362
We thank all applicants for their interest in this position; however, only qualified candidates will be contacted for the next steps in the process.
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