Catering Lead

The Catering Lead manages and organizes the catering business. This includes planning, organizing and coordinating all aspects of daily catering orders to ensure flawless execution.

Essential Functions:

• Works directly with General Managers (GM), Director of Catering (DOC) and Catering and Sales Manager (CSM) to direct operational efforts in the area of opportunity based on sales volume and daily orders. Moves between locations based on need.
• Acts as a trainer for team members training on catering operations
• Communicates product and staffing needs with the GM on a daily basis based on catering orders
• Manages Catering call-backs from orders delivered that day to ensure 100% guest satisfaction
• Handles and resolves customer complaints/accolades and communicates the results with GM
• Ensures catering collateral is displayed and stocked in the store at all times (catering menus, catering table, DOC or CSM business cards)
• Owns the delivery trade area for the store and actively follows it, not encroaching into Franchise territories
• Keeps delivery van clean inside and out as well as stocks it with an “Emergency Catering Kit”
• Manages all house accounts and payments in conjunction with the DOC
• Actively participates in account maintenance calls, and correspondence with customers to maintain a rapport/ build relationships
• Consistently updates the database to track orders
• Ensures all catering items and paper goods are provided with every order according to Salata recipe specifications
• Verifies all catering orders are 100% accurate and on time when delivered to the customer
• When answering phones and taking orders, suggestively sells extras and sides to increase check average Uses the Online Ordering system to place orders for clients
• Uses the POS system to store customer information
• Maintains the cleanliness of the company vehicle both inside and out
• Participates in local area marketing events when schedule permits
• Knows and complies with all company policies and procedures regarding safety, security, and emergencies. Reports to work on time and in professional attire.
• Other duties as needed.

**While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This is a non-exempt position. Days and hours of work vary depending on restaurant location. This position is regularly requires long hours, holidays and weekend work. Travel is primarily local during the business day.

REQUIREMENTS

• 1-2 years’ food, beverage and fast casual catering services. High school diploma, preferred
• Must have reliable transportation, valid DL and insurance. Strong problem solving and analytical skills
• Must be able to take direction
• Excellent communication skills, organization skills, attention to detail and customer service. Health and safety regulations pertinent to catering events
• Previous experience in customer service position helpful. Requires basic computer and internet skills. Ability to walk and stand for extended periods of time
• Ability to drive for extended periods of time
• Ability to lift 40 lbs.
• Meet deadlines and schedules
• Ethical Conduct
• Communication Proficiency
• Time Management
• Must work well in groups as well as individually
• Self-motivated
• Ability to develop positive working relationship
• Ability to work well under pressure and in a fast paced environment. Ability to provide excellent customer service

Salata is the next generation salad bar where you create your fresh and healthy salad or salad wrap. We believe that if you eat good, you’ll look good, and you’ll feel good. We are committed to helping our customers eat healthy.

Salata is committed to the highest quality in everything we do — especially our people! We're looking for team members at all levels who strive for the best in life — who value a spotless, supportive and flexible work environment; who care about our customers and the healthy and fresh food we serve; and who want the opportunity to grow.

At Salata, there is no menu — our salads and wraps are fully customizable. In that spirit, we offer flexible schedules for a diversity of styles and personalities, along with competitive pay and benefits.