Customer Performance Manager

Customer Performance Manager

About Renaissance:

We are a leader in telecommunications, electronics, and harsh environment repair, engineering, logistics and support solutions. By understanding our telecom customers’ network from another perspective, we reinvent, transform and enable their networks - to keep millions of people connected and much more!

We offer a competitive compensation package, challenging work, a flexible work environment, supportive colleagues that work hard and have fun together, and opportunities to advance your career and learn from industry experts.

For additional information on Renaissance, please visit our website at www.renrns.com

About the Role:

Renaissance Network Reinvent is seeking a motivated, self-starting Customer Account Coordinator to effectively manage existing customers and their products. Reporting to the VP of Sales Operations & Quality, you will act as the “Voice of the Customer”, effectively translating and communicating customer requirements to internal teams (Planning, Operations, Engineering, and Procurement) to maintain KPIs such as OTD, TAT, RMA, and Scrap and ensure the best service possible to our customers.

Responsibilities will include:

• Develop a comprehensive knowledge of all parts of the business, our value proposition, and the products and services we provide.
• Develop a strong understanding of our customer’s goals, needs and expectations.
• Communicate and coordinate with internal teams (operations, engineering, purchasing, and planning) to meet customers’ requests and resolve issues to ensure customer satisfaction.
• Share client requirements and expectations with internal teams.
• Develop strong and trusted relationships with the customer by communicating regularly with clients to answer questions or resolve issues.
• Strong negotiating skills that overcome customer obstacles and objections.
• Work closely with Renaissance Business Development function to understand industry trends and their impacts.
• Provide Management with regular updates and define ongoing strategies to work within the customer base.

Experience & Skills

• 3+ years of account/customer program coordination experience with products and services in telecommunications, electronics manufacturing, environment, or defense
• Track record of responding to client needs with compelling proposals which deliver business value in a market-competitive manner.
• The confidence and experience needed to build lasting relationships and influence senior colleagues and clients
• Good interpersonal skills for effective communication at all levels externally and internally
• Proven track record of moving quickly and delivering results in an autonomous environment.
• Energy and commitment to solving last-minute issues or customer demands.
• Advanced use of Excel, and PowerPoint, together with analytics and the ability to tell a story using data and influence business decisions.
• Excellent verbal and written communication skills.
• Experience using ERP & CRMS systems.

Renaissance Network Reinvent values the diversity of our workforce. We are committed to providing access & opportunity to individuals with disabilities. We will provide reasonable accommodation throughout the recruitment and employment process. Should you require an accommodation, please contact us at hr@renrns.com.

This position may require exposure to confidential information. Applicants may be required to meet the eligibility requirements of the Controlled Goods Directorate (CGD).

We thank you for your interest in Renaissance Network Reinvent. Please note that only those candidates selected for an interview will be contacted.