Key Account Coordinator/Administrator

Job Description

Position Overview:

The primary function of this role is to provide administrative support to the Key Account Solutions Team, which include scheduling meetings, correspondence, research, and the production of various reports and spreadsheets. The Key Account Coordinator will be the daily primary point of contact for Key Account Customers and support our Key Account Solutions Managers’ efforts in the field.

Essential Functions:

• Anticipates the needs of the Key Account Solutions Team.

• First point of contact for customers’ needs and must appropriately communicate needs to supervisor or other departments.

• Fosters an open line of communication via phone and email with team members and customers.

• Administrative support responsible for following up with internal/external customers.

• Assists the Key Account Solutions Manager and Implementation Coordinator in the management of new accounts.

• Manage tasks from the beginning to the end.

• Manage and maintain the portfolio of each assigned account to assure we have current and accurate data.

• Partners closely with multiple groups and departments.

• Creates a wide variety of weekly, monthly, and quarterly special reports, for internal/external use.

• Researching cause of concerns internally with the ability to find resolutions independently.

• Ability to independently research and resolve complex customer’s issues.

• Ability to analyze data to provide recommendations to both internal/external customers.

• Take lead role in identifying process improvements to better serve our customers.

• Orchestrate meetings as needed to communicate the needs and requirements of your assigned customers.

• Other duties as assigned

Education and Experience

• 2+ years of administrative experience

• Bachelor’s degree preferred

• Proficient in Microsoft Office and related software

• Independent and self-motivated

• Excellent verbal, written, and communication skills

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Ability to connect, partner, and build relationships with management in multiple departments

• Ability to work flexible hours/overtime

• Ability to multitask

Working Environment:

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• If requested, could you provide at least two professional references who could speak on behalf of your experience?

Experience:

• Admin: 2 years (Required)
• Customer support/service: 1 year (Preferred)

Work Location: In person

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