Quality Assurance Executive Oceana Palms

JOB SUMMARY

Contribute to the success of the organization by reducing post-sale contract cancellations by reviewing and ensuring a positive post-sale owner experience. When needed, effectively uses sales techniques to encourage new purchasers to not cancel the sales contract within the rescission period. Reviews all sales documents prior to final closing to ensure all information is complete and accurate. Ensures that all funding issues are addressed prior to closing. Completes follow-up calls with new owners after closing to ensure continued satisfaction with the organization.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED
• Proficiency in English (additional language required for certain positions)
• Incumbent is required to maintain an active and in-good standing professional Hawaii Real Estate License where mandated by law

Preferred:

• One-year related experience

Successful Candidates Will Be Willing To:

• Work at night (occasionally)

Must be willing to work weekends and holidays as required by business needs

JOB SPECIFIC TASKS

Document Review and Preparation

• Assure complete and accurate processing of documents pertaining to sales.
• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• If needed, obtain information from customer to properly complete sales forms.

Sales Closing Administration

• Address customer questions and concerns.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• If applicable, collect funds required for sale.
• When needed, effectively use sales techniques to encourage customers to complete the sale transaction.
• Finalize sales contracts and completes the sales closing process.

Post-Closing Activities

• Monitor contract processing to ensure completion of the sales contract.
• Contact new owners via phone to answer questions, address concerns, and ensure new owner is comfortable with purchase.
• Respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information.
• When needed, effectively use sales techniques to discourage new owners from rescinding the sales contract.
• Leverage resources for providing service to guests and owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Fulfill requests from owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Other

• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
• Demonstrate total understanding of the culture and processes of the organization.
• Improve sales closing and sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by management team.
• Assist in the development and mentoring of other Quality Assurance Executives as requested.
• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
• Perform other duties as assigned.