Job Description

Overview / vue générale:

King Edward Hotel

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:

The iconic Omni King Edward Hotel is seeking a Group Sales Manager to join their team in Toronto!

The goal of the Group Sales Manager is to market the Hotel’s services locally and nationally; to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective groups and negotiate guest contracts for Hotels rooms, F&B services, meeting services, catering services, events, and convention services, in coordination with Catering, Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues and occupancy.

Specifically, this role will work with Corporate accounts while focusing on prospecting, bringing in new business, and fostering client relationships.

Location: On-property (not fully-remote) at the Omni King Edward Hotel in Toronto, Ontario - This position is eligible for the Omni Hotels & Resorts WFH Incentive after 90 days of employment

Qualifications / qualifications:

Bachelors degree preferred.
Must have hotel sales experience.
Must have the ability to sell a fast-paced inquiry based market.
Must be well organized, enthusiastic, solid selling and communiation skills, and an excellent team player.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Responsibilities / responsabilités:

Plan and maintain regular communications with, and actively solicit additional business from, Hotel key accounts
Communicate and/or meet with parties interested in the Hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the Hotel’s rooms and space consistent with client’s needs and budgets
Prepare guest proposals with various options available for Hotel services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
Negotiate, prepare, and review terms of contracts for Hotel services in compliance with Hotel billing and rate guidelines and under supervision of Director of Sales
Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by Hotel management
Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
Promote high visibility of Hotel through active involvement in industry associations and trade shows
Support and promote all Corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets
Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by Hotel managers
Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to Hotel
Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment
Complete assigned tasks and projects in a timely manner and as directed by Hotel management
Contribute to and support the maintenance of a safe working environment, including COVID protections for guests and coworkers, and perform all work in compliance with Hotel safety standards and all legal requirements
Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of Hotel rooms and services

Hotel Specific Duties and Functions:

Perform in work environment with extensive use of phone and email communications and extended periods at a desk or work station
Local and interstate travel necessary to develop guest relationships and Hotel brand, including trade shows, client meetings, and team travel, often at discretion of Sales Manager to determine best use of Hotel resources for developing business
Work schedule is generally weekday business hours, with approval of Hotel management, and with additional evening or weekend guest relationship-building meetings or activities at discretion of Sales Manager
Additional marketing or guest service assignments as directed by Hotel Management
Occasional lifting, standing, bending in order to assist guests or operations team with unexpected changes to setups for events, meetings, or banquets. Regular walking throughout Hotel to interact with other departments, for meetings and oversight of events, and for property tours

Working Environment: