Job Description

About Us

Tex-Air Delivery, Inc., a 40-year-old air freight expediting company based in Grapevine, TX, is a trusted leader in the trucking industry. We specialize in reliable, fast-paced freight services and are seeking an enthusiastic and detail-oriented individual to join our team. If you thrive in high-energy environments, love problem-solving, and can maintain a great sense of humor, we’d love to hear from you. We truly appreciate those who bring focus to the little things—details, details, details!

Bonus: We have a soft spot for nerds—but even more than that, we love dependable, dedicated team members who show up ready to make us better every day. If that sounds like you, come grow with us!

Position Overview

We are seeking a motivated Account Manager to nurture and grow relationships with our clients, ensuring seamless service delivery. In this role, you will act as the primary point of contact, providing solutions tailored to client needs while identifying new business opportunities.

Key Responsibilities

Manage and Grow Existing Accounts: Ensure high satisfaction and retention. Identify new business opportunities within the existing customer base and through prospecting efforts.
Customer Relationship Management: Learn and understand the unique service needs of each customer and build strong, lasting relationships.
Information Gathering: Identify and document the business needs of customers to ensure the highest level of service.
Inquiry Handling: Respond to customer inquiries, requests, and concerns in a timely and professional manner.
Cross-Functional Collaboration: Work closely with dispatch and billing departments to address customer needs effectively.
Customer Onboarding: Assist in onboarding new customers, ensuring a smooth and welcoming start.
Order Processing: Handle customer orders with speed and accuracy, ensuring timely processing and delivery.
Problem Solving: Tackle issues and complaints with creativity, finding solutions that exceed customer expectations.
Customer Support: Be the friendly, approachable expert customers rely on for assistance and guidance.
Customer Feedback: Collect valuable feedback and suggestions from customers, sharing insights with relevant teams to enhance services and products.

Shifts Available

Day and evening shifts
Monday to Friday with occasional weekend availability

Requirements

Typing Speed: 60 WPM or higher
Computer Skills: Proficient in Excel and open to learning customized software
Communication: Clear, concise, and professional
Experience: Familiarity with air freight is a major advantage
Personal Traits: Organized, detail-oriented, dependable, and hardworking
Location: Reside within a 45-minute commute from Grapevine, TX
Lifestyle: Maintain a healthy lifestyle and bring a positive, professional attitude daily
Proven Experience: In account management, logistics, or a related field
Industry Knowledge: Strong understanding of the freight and logistics industry (air freight experience preferred)
Problem-Solving: Strong problem-solving abilities with a keen attention to detail

Qualifications for Maximum Pay

High school diploma or equivalent
2+ years of experience in account management, preferably within the trucking or freight industry
Familiarity with Crown Data Systems is highly preferred
Ability to pass background checks
High typing accuracy and speed

Compensation and Benefits

Salary: $45,000 - $60,000 per year, based on experience
Benefits:
401(k) retirement plan
Health and dental insurance
Paid time off (PTO) and holiday pay

How to Apply

If you’re ready to take the next step in your career, we’d love to meet you! Please send your resume to HR@texairdelivery.com with the subject line “Account Manager Application – [Your Name].” Applications will be reviewed on a rolling basis, and selected candidates will be contacted for interviews.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits: