ACCOUNT MANAGER

Account Manager - Job Description

Job Summary

The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.

Responsibilities:

• Establish trust and respect with clients
• Define client success benchmarks and ensure a collaborative relationship with the client to ensure those benchmarks are achieved
• Position the agency as a partner who provides leadership, insights, and guidance with the
• Anticipate client risks/issues both inside the agency & within the client’s ecosystem - proactively addresses them
• Review client strategy, contracts, and agreements to make sure that they are accurate and address agency promises made
• Continuously monitor client feedback to guarantee a continuously high client satisfaction level
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
• Have an extremely high level of ownership and responsibility; represent the client internally
• Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior
• Other duties as assigned by management

Requirements:

• 3+ years of proven experience of successful client growth and retention
• Highly organized and maintains documentation on every aspect of work
• Detail oriented with strong communication skills, written and verbal
• Entrepreneurial mentality and client-centric
• Motivated, team player, and quickly adapts to change
• Work well under pressure in a high volume, fast paced environment
• Salesforce knowledge working out of accounts, projects, tasks, and reports

Physical/Mental Requirements for the Job:

• Prolonged periods of sitting
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Certain management positions might be required to occasional travel