Business Development Operations Specialist

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at ehncanada.com

The Business Development Operations Coordinator plays a key role in ensuring the smooth operations of the sales team. Reporting to the Senior Director of Business Development, the individual will help establish and streamline processes throughout the business and support best practices in sales administration, reporting, analytics, and communications. There may also be opportunities to take on account management tasks with the goal of reducing administrative burden for sales leaders and increasing selling time. The work of this role will ultimately facilitate and enable the Business Development team in executing its strategy and achieving targets.

An ideal candidate finds passion and purpose in supporting the growth of a leading national provider of mental health, trauma, and addiction treatment. They are someone who thrives in a fast-paced, entrepreneurial environment and is comfortable taking initiative with minimal direction. Along with this, they should have strong organizational and communication skills and the ability to work effectively in a hybrid environment.

Key Responsibilities:

• Identify new business opportunities through research and market discovery
• Prepare targeted sales presentations
• Perform competitive analysis (e.g. pricing, strategies)
• Profile competitors in the US and Canada (treatments, pricing, segmentation, location)
• Perform analysis of our customer database to identify trends and opportunities; developing in-depth knowledge of our customer database is required to support the business growth and direction of the team
• Assist with CRM (Salesforce) data integrity, reporting, and analysis
• Help with creating and enforcing business processes that benefit customer service, account management and retention
• Assist with improving communications gaps between Business Development and other EHN departments nationally, including Admissions, Clinical, IT, and Marketing
• Participate in meetings and special projects with other departments as required
• Participate in and assist with the coordination of marketing activities that drive referral business, including workshops and webinars, open houses, professional training, conferences, and thought leadership and networking events
• Collaborate with Business Development and Marketing to produce useful collateral that helps promote Business Development relationships, including brochures, educational handouts, website content, email content, conference displays, etc.
• Provide timely and professional support to customers as required
• Other duties as assigned

Qualifications:

• Post-secondary degree in business, marketing, administration, finance, etc. is preferred
• Experience in customer service
• Experience working with data and spreadsheets (Excel), creating and maintaining dashboard (PowerBI)
• Strong CRM (Salesforce) knowledge and database management
• Analytical and problem-solving skills to identify opportunities for sales operations improvements while also developing and implementing new strategies
• Communication skills for effective verbal and written communications with teammates, collaborating departments, and management
• Proven ability to thrive in a fluid, fast-paced, unpredictable environment
• Commitment to the mission and values of EHN Canada

Employee Benefits and Perks:

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy.
• 24/7 Employee Assistance Program through LifeWorks.
• Competitive paid time off policies, including a paid day off on your birthday.
• Access to in-house fitness facilities where applicable or discounted external gym memberships.
• Remote or hybrid work models for eligible employees.
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program.
• Nationwide presence allows for supportive relocation opportunities.
• Defined Benefit pension through CAAT with up to a 4% employer contribution.
• Maternity and parental leave top-up.
• Access to discounts at Kids & Co. Daycare.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resource

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