Job Description

Why Costex!?

Are you feeling burnt out from the monotony of corporate life? Are you looking for an exciting opportunity to join campus life and experience the thrill of being back in school or university? Look no further. Our company has everything you need and more!

Picture this: you wake up to the refreshing breeze of the morning air and head to our on-site running track for a quick jog. Afterward, you head to our campus-style cafeteria to enjoy a complimentary cafecito and energize yourself for the day ahead. But the fun doesn't stop there! On Wednesdays at 5 p.m., you can join our high-energy Zumba class and dance to fitness. And if you're looking to improve your skills, you can join our complimentary Excel classes during the workday. Join our vibrant community and experience the perfect balance of work and play. Don't settle for a mundane corporate lifestyle – join our campus and live life to the fullest!

About Us:

At Costex, we are dedicated to creating high-quality, innovative heavy equipment parts and providing exceptional sales and services. Our goal is to meet our worldwide customers' unique needs by delivering top-tier solutions that are reliable, efficient, and cost-effective. Our motto is simple: Quality with Value Guaranteed.

Position: Global Sales Coordinator

Location: 5800 NW 74th Ave, Miami, FL 33166

What We Offer:

· Industry leading Health, Dental, and vision insurance are provided by CTP, valued at $532 monthly, up to $6,400 annually!

· Voluntary benefits, Teladoc, Health Advocates, and the Employee Assistance Program

· Free Fitness classes on-site

· Running and fitness track

· Yearly Bonus Program

· Improvement program with NO LIMITATIONS!

· PTO and Sick Leave

· Travel Opportunities depending on your area.

Job Summary

A Global Sales Coordinator oversees the performance and efficiency levels of Sales Representatives. Their main duties include assisting in setting goals and quotas for sales teams, creating training schedules and maintaining the inventory of sales presentation tools. In addition, The global Sales Coordinator will be in charge of coordinating activities, providing customer and salesperson support, liaising with the Logistics and Operations department, and making sure the shipment process is as smooth as possible with the customers. This position will be heavily based in providing a supporting structure for the Sales department. The Sales Coordinator should be detail oriented and have a clear sense of prioritization and keen ability to follow through with customer claims and requests.

Responsibilities

· Assign territories and quotas to company sales staff, together with the global sales director

· Coordinating training and scheduling for sales staff

· Maintaining supplies of sales presentation materials, including slides and brochures

· Analyzing customer purchasing data to optimize sales efforts and better identify potential customers

· Hold monthly sales meetings to motivate and inform, assuring that the sales team is fully knowledgeable of new products that are being promoted through our monthly newsletter

· Handle walk-in and phone escalations

· Maintain and standardize a high level of customer service within the team by consistent training with test scores.

· Creating new training programs as needed

· Listen to sales phone calls to ensure a high level of customer service.

· Walk the sales floor to ensure a high level of consistency in customer service excellence.

· Create onboarding programs and scheduling for new sales team members

· Hold weekly meetings with Sales Management to review the KPIs of the Department.

· Track the quotas and goals of each sales team member with the Sales Division Manager and take necessary actions when goals are not being met

· Meet monthly with team members from other Departments such as Logistics, Shipping, Marketing, IT, Quality control and Accounting, to gather feedback to optimize sales.

· Investigate customer complaints and follow up until the customer is satisfied.

· Create sales training binders with essential information to train our sales team.

· Be accessible to provide support day to day to salespeople concerning procedures, our CRM system and our internal ERP systems.

· Consistently review that price levels for customers are correct according to volume and dealership status. Ensure that pricing levels meet our pricing policies.

· Create procedures according to ISO 9001 for all aspects of the sales process.

· Liaise with IT department to assist customers with shopping cart orders or online issues

· Create motivational sales achievement boards according to sales goals reached in order to further inspire salespeople.

· Encourage more use of the location two/emergency orders department in order to fulfill customers’ orders that are not in stock

· Encourage backorders when inventory is not available by working with supply chain

· Work with IT team to create new technological advancements in our CRM programs and our online system processes

· Follow up with new customer inquiries by updating reports and making sure they are set up in the system.

· Consistently evaluate new customer leads performance by working with our marketing team

· Review consistently customer service surveys to be able to promote and/or provide feedback to the sales team

· Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date in the sales floor in Miami and Dallas locations.

· Monitor the team’s progress, identify shortcomings and propose improvements with data

· Ensure customers are adequately categorized in the system in terms of class code.

· Ensure transitions are smooth when sales reps are changed.

· Ensure every customer knows who their customer sales rep is.

· Act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.

· Ensure that every sales rep has the company culture, values, vision and mission in mind when speaking to customers

Knowledge and Skills

· Excellent Written and verbal communication skills

· Advanced mathematical skills

· Fully Bilingual in English and Spanish

· Ability to form and document procedures according to ISO 9001 standards

· Advanced knowledge of computers

· Effective time management skills

· Excellent Attention to detail and organization

At Costex Corporation, we believe in fostering a culture of innovation, collaboration, and inclusivity. As part of our team, you can work on cutting-edge projects, expand your skills, and make a meaningful impact in the Manufacturing and distribution of heavy equipment parts. Join us in shaping the future and unlock your full potential!

To apply, please submit your resume and cover letter to Ariel Ramirez aramirez@costex.com.

We can't wait to hear from you!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits: