Customer Support Specialist

Job Description

Customer Support Specialist

Position Summary:

The Customer Support Specialist - Lighting enters orders and handles customer order inquiries, questions, and concerns in a timely and efficient manner and acts as an interface between the Sales, Production Control, Engineering and Shipping departments.

Principle Duties and Responsibilities:

• Takes and processes orders received electronically and via phone for customers.
• Identifies and analyzes customer questions and concerns and provides appropriate solutions in a timely manner.
• Assists customers in determining the most cost-effective shipment method and order quantities.
• Verifies delivery dates and expedites customer orders as needed.
• Determines customer statuses and refers potential new customers to the appropriate Sales Manager or Representative.
• Monitors and manages specific accounts and provides back-up account management as assigned or required.
• Works with the Accounts Receivable Department on customer payment terms and ssues.
• Works closely with the Shipping, Production Planning, Production Control, and Engineering Departments to satisfy customer needs.
• Files records and documentation and performs other administrative functions for the Sales Department.
• Issues and manages Return Merchandise Authorization documents.

Qualifications:

Knowledge, Training, and Experience

• High School education, or equivalent
• Minimum of 2 years of experience in public relations, customer service, and general office functions
• Experience with 10-Key, typing, and Microsoft Office programs, especially Excel and Word
• AS400 or similar software experience preferred

Skills, Abilities and Personal Characteristics

• Must have the ability to think creatively to find solutions to problems.
• Must exhibit above average interpersonal skills and work cohesively with other associates with limited direct supervision or guidance.
• Must have effective oral and written communication skills.
• Must maintain a professional and friendly demeanor and work calmly under pressure.
• Must be detail oriented and organized.

Job Types: Full-time

EOE/M/F/Vet/Disability Employer. Peterson Manufacturing does not sponsor applicants for work visas.

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Expected hours: 40 – 42 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Grandview, MO 64030: Relocate before starting work (Required)

Work Location: In person

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