Job Description

Opportunity: Guest Service Agent FOSSE EXPERIENCE

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

· Immediately greet guests and offer to assist with their needs.

· Register and assign guests to hotel rooms.

· Establish methods of payment and verify credit.

· Make and confirm reservations.

· Compute bills, collect payments, and make change for guests.

· Transmit and receive messages, using telephones or the PMS system.

· Respond to guest requests in a timely manner.

· Receive and resolve guest complaints, elevating to supervisor if necessary.

· Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

· Perform bookkeeping activities, such as balancing accounts and conducting audits.

· Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

· Follow sustainability guidelines and practices related to HHM’s EarthView program.

· Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

· Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

· Ensure overall guest satisfaction.

· Perform other duties as requested by management.

Your Background and Skill

· High School diploma or equivalent preferred.

· Previous customer service experience or equivalent training required.

· Knowledge of PMS systems preferred.

Work Environment and Context

· Work schedule varies and may include working on holidays, weekends and alternate shifts.

· Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own I

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

Work Location: In person

Visit Original Source:

Front Desk Agent - FOSSE EXPERIENCE