Job Description

Full-time contract position – fully remote within the Kingston/Belleville region

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

CHN is currently seeking a Relationship Manager located in the in Kingston/Belleville region for an 8-month contract position, with a possibility of an extension.

About the Relationship Manager position

As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

Key Responsibilities

Monitor and manage relationships between internal and external stakeholders
Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
Communicate and maintain accurate records
Build a supportive local community of host families
Support student and host family relationships throughout their program in a variety of ways
Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
Travel amongst the local community and surrounding areas

The successful candidate will have

At least two years of homestay or related work experience
One-year Community College Certificate or Diploma
International experience including hosting students or travelling abroad (preferred)
Great judgement and decision-making skills while exercising a high degree of confidentiality
Ability to work in a fast-paced environment with a potential of high-stress situations
Exceptional Customer Service skills and experience
Excellent Word, Excel, Email, and Database skills
Ability to confidently communicate in English; its ideal to speak a second language
Superior organizational skills and ability to hold yourself accountable while working independently
Strong ability to develop and maintain relationships with both colleagues and clients

This role requires a full driver’s license and frequent access to a reliable vehicle with 2-million auto insurance liability coverage

How to apply

If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume.

Job Type: Fixed term contract
Contract length: 8 months

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits: