Job Description

Yellow Box Footwear is seeking a full-time EDI/Order Management Specialist to work in the corporate office in Brea, CA.

Founded in 1998, Yellow Box has been and continues to be a privately owned and operated business with a vision to provide our customers with fashionable and comfortable shoes at exceptional prices. The brand entered the industry with a modest collection of playful, embellished sandals. With over 20 years of footwear experience, Yellow Box has attained a loyal following of women who value quality, comfort, and affordability. From everyday casual to formal elegance, Yellow Box aligns trendsetting styles with sensible design appropriate for every lifestyle.

Job Description:
EDI/Order Management Specialist

The ideal candidate is a self-starter with applicable experience in working with 3rd Party EDI vendors and strong communication skills with customers and internal team.

Responsibilities:

Support overall customer experience from time of purchase order receipt to time of delivery.
Work cross-functionally with Sales Team, Shipping, and Finance to ensure business goals are supported.
Respond swiftly and resolve critical situations that impact customer service delivery.
Account Management/ Ownership.
Ensure Adherence to Vendor Compliance requirements driving the reduction and elimination of charge-backs.
Work with 3rd Party EDI vendors for EDI issues resolution (outbound & inbound).
Support Vendor Portals and Requirements.
Identify opportunities for process improvement. Work with management to prioritize, plan and execute the most impactful improvements.
Daily reporting on assigned accounts.
Have a data-driven approach to daily work.

Requirements:

Minimum 2-4 years of applicable experience in Consumer Products / Retail Order Management/Operations.
Minimum 2 years of experience in Shopify order management.
Bachelors degree in business administration is preferred but not required.
Highly proficient in Microsoft Office suite, specifically Excel or Google Sheet.
Strong written and verbal communication skills.
Knowledge of invoicing and PO processing.
Inclined to work collaboratively with other departments as well as independently.
Knowledge in outbound & inbound EDI operations.
Be organized, multi-tasking, ahead of schedule, communicative, and accountable.
Knowledge/Experience in NetSuite and Amazon Vendor Central is definitely a Plus.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits: