Key Account Manager

Job Description

Key Responsibilities and Duties:

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Prepares feasible, accurate and timely quotations for sustaining and new customers build to print projects as well as new design projects and existing standard products.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of customers.
• Submits orders by referring to price lists and product literature.
• Monitors orders once received to ensure that they stay on track and meet delivery dates.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments, as well as internal gap areas.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
• Forecasts revenue on a regular basis by reviewing marketing information, sales patterns, expected growth, established targets, and other data so as to provide financial planning information.
• Forecasts material needs for purchasing and operations to plan as well as secure premium pricing for material needed.
• Carries out sales activities at accounts through personal contact, including negotiating price and other conditions of sale to enhance retention and maximization of major account revenue potential.
• Provides all information needed for the operations team including purchasing, receiving, materials management, order planning & scheduling,assembly, quality assurance, and packing & shipping functions to ensure on time delivery of acceptable product.

Core Competencies

• Customer service skills.
• Meeting sales goals, closing skills, territory management and prospecting skills.
• Negotiation, self-confidence, product knowledge, presentation skills, client relationships and motivation for sales.
• Skills in general and strategic business management, innovative and visionary planning, analyzing and decision-making, effective leadership, communications and customer relations.
• In-depth knowledge of related technologies, market and business processes.

Qualifications and Experience

• Degree in business or electrical engingeering, science, or equivalent.
• 5 years (minimum) business experience in contract manufacture of PCB assemblies, battery manufacturing, or automotive electronics and assemblies.

Job Type: Full-time

Benefits:

• Dental care
• Flexible schedule
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Concord, ON L4K 2N2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many years of business experience in contract manufacture of PCB assemblies, battery manufacturing, or automotive electronics and assemblies.

Education:

• Bachelor's Degree (preferred)

Work Location: In person

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