Guest Services Supervisor

FRONT OFFICE SUPERVISOR

The incumbent will assist in Managing and participating in the day to day operation of Guest Services,

Sales & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high

standards of quality, inventory cost control and ensuring guest and employee satisfaction.

MAJOR DUTIES AND RESPONSIBILITIES

 Assist in developing, preparing, executing & achieving financial goals.

 In the absence of the Guest Services Manager, supervises all aspects of the Front Office/Guest

Services (Night Audit and Reservations). Assist in the operation of all departments.

 Ensures brand standards are maintained at all times, while maintaining a professional and

supervisory demeanor at all times setting an example of leadership for all staff.

 Assist in monitoring and maintaining the Front Office, guest accounting and reservations in

order to consistently meet company standards and achieve a high level of guest satisfaction.

 Responsible for the supervision, recruitment, selection, training and development of Guest

Services personnel and Night Auditors, to ensure their tasks are performed efficiently. Instructs

and trains staff to follow safe working practices.

 Coaches and develops skills of all front office staff, and night auditors to the best of their

potential. Assure outstanding Guest’s Experience.

 Ensures application of credit policies, controls and handling of financial transactions.

 Ensures that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel

promotions, as well as local activities within the city.

 Act on guest feedback and ensure that corrective action is taken in order to ensure 100% guest

satisfaction. To promote a Service Empowerment Philosophy within the team and the hotel.

 Ensure employees are fully compliant with all company policies & procedures.

 Assists hotel management as directed with the development of special reports and/or special

projects as is required.

 To assist all sales activities under the direction of the Group Sales Manager, Guest Services

Manager, and General Manager.

 Administers and maintains all uniforms and inventories, including printed materials.

 Must be available on days, evenings, weekends, and holidays.

 Ensure you and all front office team members are following the cleanliness standard & hygiene

of the Front desk work areas, back office work areas, reception, and lobby. These areas always

have to be presentable to the guests as well as to the staff.

 Duties associated with Front Office Supervisor position including but not limited to the above.

AVAILABLITY:

The Guest Services Supervisor is required to be available for all shifts, including morning, afternoon, evening, and overnight shifts. They must demonstrate flexibility and willingness to accept any shift as needed to accommodate business demands.

QUALIFICATION AND ELIGIBILITY:

To be eligible for the above position, candidates should have completed 2 to 3 years of Hotel & Restaurant Management studies. Additionally, they must possess work experience in a hotel or a combination of hotel work experience and studies, with preference given to those with Front Office Supervisor experience, which is considered a significant asset.

PLEASE NOTE: This Job Description is not neither definite nor restrictive and may be modified or added to in

the future to meet changing needs