Key Account Manager

Job Description

Key Account Manager

WHO WE ARE

Machine Sciences makes machined parts perfectly for our partners and customers -- some of the world’s most advanced companies who are at the forefront of innovation. We hold ourselves to the highest standards in rapid development and pride ourselves on producing some of the most complex machined parts for world changing technologies. Our team is growing with our business, and we are seeking highly talented, energetic people, driven people to join our team of go-getters in delivering superior products and top-notch support.

OVERVIEW

Responsible for the health and growth of Machine Sciences’ existing customer base, the Key Account Manager is the owner of the relationship with our customers, the face of our business. As such, they must exude our Core Values of Hungry, Humble, Collaborative, and Smart when managing the customer. Always looking for methods to impress the customer, outpace expectations, earn new work, secure continuation of existing work, optimize profitability, and understand every need our customers may have. Earning the opportunity to quote on work, then seamlessly flowing all pertinent information through the Planning Department for expedient and accurate quoting back to the customer.

ESSENTIAL DUTIES + RESPONSIBILITIES

● Develop and improve customer relationships to build increasingly healthy business relationship

● Identify alternative methods to grow business within existing customers, penetrating untouched areas of customers’ business

● Thoroughly understand the business, programs, products, buying staff, and structure of each customer

● Understand customer part prints, specifications, quality requirements and other technical details

● Provide constant top-notch service and responsiveness to customers with unwavering accuracy

● Maintain a dynamic and updated forecast

● Communicate externally and internally with clarity and professionalism

● Timely responses to all customer inquiries and requests, which may be outside our normal business hours

● Quickly and concisely communicate any updates to customer work to the broader organization

● Populate the CRM with perpetually updated information about customers, programs, buying staff, etc.

● Monitor win/loss ratio, understanding how to optimize profitability without jeopardizing good business

● Apply markup to costs provided by the Planning Department. Lobby for price adjustments to earn business

● Orchestrate, lead, and participate in QBR’s [Quarterly Business Reviews]

● Prepare and deliver quotes to customers on-time and accurate

● Set and meet sales goals and objectives set by leadership

● Modest project management work when required

● Consistently deliver accurate and comprehensive information to the Planning Department

● Be a champion for your customers’ work internally

● Supporting the onboarding of new customers

● Additional sales work as requested

● College degree required, professional written and verbal communications

● Mathematical and technical expertise will be considered and significant advantage

CORE VALUES

Machine Sciences takes our Core Values very seriously. You’ll thrive in our culture if these describe you:

- Humble

- Collaborative

- Hungry

- Smart

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)

Schedule:

• Monday to Friday

Application Question(s):

• Tell us a little about your manufacturing account management experience or experience you feel most qualifies you to this position.

Experience:

• Account management: 3 years (Preferred)
• Manufacturing: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Ability to Commute:

• Tualatin, OR 97062 (Required)

Ability to Relocate:

• Tualatin, OR 97062: Relocate before starting work (Required)

Work Location: In person

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