Job Description

Become Part of the TPG Hotels, Resorts & Marina Team……

TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

Purpose for the Position: The Group Sales Manager is a hands-on seller that is responsible for generating revenue. This role is responsible for capturing new business and developing existing relationships. This role is an ambassador for the hotel, which entails providing strong leadership and strategic planning with all departments in support of our service culture.

Requirements:

Be a coach, teacher and mentor that encourages growth and innovative thinking.
Lead and empower team members to achieve outstanding satisfaction scores and reviews.
Recruit, hire and cross train individuals within the hotel to encourage a stimulating environment.
Establish and uphold operational structure, consistency, employee morale and internal growth opportunities.

Understand, engage and lead all reporting team members.

Be a team builder that encourages an inviting atmosphere, with a “lead by example” management style.
Take both a proactive and creative approach to strategic planning and problem resolution.
Be an effective communicator and communicate thoroughly.
Hold all team members (Including yourself!) accountable by focusing on performance and measurable results.
Practice effective time management to prioritize as relative duties pertain to the team and business.
Smile and always provide friendly and professional service, with genuine care and attention to detail.
Exercise a sense of urgency for guest inquiries, requests and/or concerns.
Travel to meet with or call on clients by telephone to solicit business.
Welcome clients, facilitate site visits, and promote facilities and services.
Develop and conduct persuasive sales strategies and presentations to prospective clients
Develop and distribute menus, contracts and letters to clients and team members.
Be knowledgeable in hotel amenities and menu offerings.
Assist management teams with all administrative duties as necessary.
Maintain a clean and organized work environment. This includes, but is not limited to files, correspondences and other miscellaneous records.
Implement and utilize an effective trace system to ensure all correspondences, memos and reports are completed and/or distributed promptly and accurately.
Perform miscellaneous clerical work such as answering phones, making copies, faxing, emailing, etc.
Coordinate details between departments regarding VIP clients, ensuring all arrangements are handled with care and attention to detail.
Help team members as needed to encourage a team atmosphere.
Take pride in your role in order to embody an exceptional guest service atmosphere.
Other duties as assigned by management.

To do this kind of work, you must be able to:

Be an outgoing and welcoming personality for the Hotel.
Use logical thinking and personal judgment to perform a variety of tasks.
Make decisions based on your own judgment and company policy.

Follow written and/or verbal instructions without supervision.

Speak and write clearly and accurately.

Be available for work during days, evenings, weekends and holidays.

Physical Demands: Lifting 30 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking, standing, reaching, handling, feeling, talking, hearing, and seeing are required.

Environmental Conditions:Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside.

Supervisory Responsibility: Hires, trains and supervises full-time, part-time and/or temporary workers.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include: