Job Description
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
This leader will be part of the strategic accounts sales operations team and partner with Sales Leadership and other cross-functional teams to develop standard metrics to measure productivity and success of programs, automate and optimize operational processes, and invent new ways of diving deep with data to uncover actionable insights that help us serve our internal and external customers. They will be responsible for looking around corners and measuring the performance of the organization, supplying their sales leadership with relevant and timely insights on the health of their business, and will effectively manage the operating cadence for the team.
The successful candidate has excellent business and sales acumen, strong communication and collaboration skills, deep analytics experience, broad technical skills, and a demonstrated ability to both execute and influence. They must be willing to roll up their sleeves, dive deep to lean, be comfortable working within ambiguity, and have a passion for driving operational excellence.
In this role you will develop unique insights that drive dynamic decision making, set high standards, and utilize cutting-edge technology to enable Sales productivity. You will be an excellent communicator working across the organization to build strong relationships and will be able to effectively tie insights to business strategy and results. You will be a proactive problem-solver, looking around corners to identify, prioritize, and execute opportunities for process or data improvement.
This is an exciting opportunity to join a high visibility organization where you’ll become a trusted advisor for the Sales leaders and make a meaningful impact on managing the operational aspects of the business.
Key job responsibilities
As Sales Operations Lead, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
- Participate to the definition of the goals, drive programs, tooling, and dashboards to meet the rapid growth of the business and achieve attainment of strategic objectives
- Track and report all key performance indicators, goals, efficiency and trend analyses during monthly business reviews
- Lead strategic planning and annual planning activities for account teams
- Execute and manage incentive compensation strategy
- Develop management dashboards and reports that are actionable and automated
- Drive process improvement and change management – lead and deliver training
- Create and manage the operating cadence for account teams
- Prepare ad hoc analysis & participate on projects as needed
- Analyze data and trends to make informed recommendations to managers and drive change
- Define requirements for specific tooling to support processes and optimize their day to day work
- Collaborate with other operations managers to identify and implement best practices.
- Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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