Job Description

Overview:

Gordon Truck Centers, Inc. (GTC) is now accepting applications for an opening at our Albany, OR Freightliner & Western Star Northwest location for a Support Service Account Manager / Support Service Advisor. We are looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! If you’re interested in adding your name and experience to our pipeline, read on to learn more about the company and what this job role entails.

Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.

Responsibilities:

Service Account Manager / Service Advisor is responsible for making a great first impression with customers at all times and provide outstanding customer service from that first impression until final delivery.

Job Summary

Greet and communicate with customers and initiate service write up for repairs.
Accurately take customer information, record the customer’s requests, and prepare written estimates.
Schedule and plan related work in the shop directly with the service foreman.
Communicate directly and effectively with shop management. Problem solve with the team.
Communicate with the customer/driver on the status of repair at all times.
Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
Assist with overseeing correct data entry on all repair orders. Focus on and insure accuracy of all data and codes going into system.
Collect purchase order information, warranty information and/or customer payment.
Use good judgment to maintain a safe & organized work environment.
Accept ownership for accomplishing new & different requests & exploring value added opportunities.
Develop and grow position.
Other duties assigned as business needs require.

Qualifications:

Job Requirements

Education: High School diploma or equivalent preferred.

Experience: Previous Service Advisory experience preferred but not required; or One year or more related experience in a repair facility. Technical knowledge of heavy-duty vehicles preferred by not required. Previous customer service experience required.

Skills: Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.

Job Conditions

Physical: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Requires sitting, typing and 10-key, walking and some stairs. Occasional lifting. Climbing around heavy-duty vehicles. Extensive use of telephone and computer keyboard.

Environmental: Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.

Hours: 7AM to 3:30PM Monday-Friday during training period (aprox 30 days). Permanent schedule: 7:00AM to 3:30PM Tuesday-Friday, Saturday 7AM to 3PM.

Additional Information

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving

responsibilities.

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