Senior Sales Support Specialist

Job Description

Join our team at Hampton Chocolate Factory, where your work adds sweetness to every day! Opened by brothers Austin and Grant in Tampa's Sparkman Wharf on January 13th, 2022, our mission has always been to delight every customer by providing a one-of-a-kind memorable experience. Today, we're growing fast with a big dream: to become the most famous dessert destination and be the gift of choice in America; building a brand that lives and lasts over 100 years!

As a member of our sales team, you'll be at the forefront of crafting exquisite chocolate experiences. You'll contribute to an environment where passion meets creativity, and every day is an opportunity to spread joy through our line of luxury chocolate. Whether you're a seasoned chocolate industry expert or eager to learn, we offer a chance to grow in a company that values a positive mental attitude, willingness to learn, being the best version of themselves, and of course a deep love for delighting customers through the luxury gift of chocolate. Join us in our journey to create amazing gifting experiences, one gift at a time.

We are seeking a highly organized and proactive Sales Support Specialist to join our team. This role is pivotal in supporting our sales efforts and requires a candidate who is adept at multitasking and possesses excellent communication skills. The Sales Support Specialist will play a critical role in client interaction, sales processing, and event management, ensuring the smooth operation of our sales activities.

General Responsibilities:

- Facilitating sales communications company-wide.

- Project Board Monitoring and Reporting.

- Coordinate transportation and accommodation for conferences and events.

- Assist with logistics for community events and promotions.

- Research and create a list of events/conferences to attend.

- Implement improvements to increase operational efficiency.

- Create standard operating procedures for administrative tasks.

- Strengthening relationships with current clients and researching new partnership opportunities.

- Assist in the preparation of sales proposals, contracts, and other client-related documents.

- Coordinate shipment schedules and special orders with the warehouse.

Expected Proficiencies / Tools You'll Be Using:

- Utilize FunnelFlo.io and Instantly.ai for marketing analysis and strategy implementation.

- Engage with LinkedIn Groups for community management and outreach.

- Use LinkedIn for visual marketing and audience engagement.

- Employ Microsoft 365 for documentation and data management.

- Leverage Outlook and Outlook Calendar for communication and scheduling.

- Utilize Pipedrive as CRM.

- Use Shopify as POS.

- Use Monday as project management software.

- Work with Teams and Microsoft Outlook for team collaboration and email management.

- Use Chat GPT for AI-driven tasks and assistance.

Requirements:

- Effective in both written and verbal communication.

- Proactive, independent, and reliable.

- Remains calm and composed in high-pressure situations.

- Displays a positive attitude, empathy, and friendliness.

- Provides excellent client and customer service.

- Demonstrates resourcefulness and good judgment.

- Manages time and tasks effectively.

- Adapts quickly to new technology and software.

- Requires a fast and reliable internet connection.

Preferred Qualifications:

- Associate degree or higher, or relevant work experience.

- Strong problem-solving and proactive thinking skills.

- Highly motivated with the ability to multitask in a fast-paced environment.

Please email me your resume and "why you think you would be a white glove fit" directly to be considered for the position:

austin@hamptonchocolatefactory.com

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• No nights
• Weekends as needed

Travel requirement:

• No travel

Ability to Relocate:

• Tampa, FL 33602: Relocate before starting work (Required)

Work Location: Hybrid remote in Tampa, FL 33602

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