Client Success Specialist

Client Success Specialist in Davenport or Cedar Rapids Iowa

Company History:

To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.

Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, and Papercut.

While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. Through organic growth, we now manage print devices in 35 states and offer life cycle management for technology and workflow automation. Our unparalleled office solutions and services are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.

We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.

Job Purpose

The Client Success Specialist will be responsible for maintaining and building relationships with key clients. They will be the primary point of contact between the client and the Solutions Management Group, ensuring that their needs and expectations are met.

This position will work closely with other departments within the company to ensure that client projects are delivered on time and within budget.

Primary Job Responsibilities

• Provides excellent customer service to all Solutions Management Group staff and clients
• Leads sales and implementation projects for new and existing clients
• Takes the lead on new sales requests that come to Solutions Management Group
• Prepares and conducts client review meetings
• Creates pricing and sales quotations for new and existing customers
• Takes incoming calls for the Solutions Management Group as needed
• Collaborates with service teams to develop service rates and contracts
• Assists sales team with data processing, pricing, sales presentations event promotion
• Collaborates problem-solves, and/or strategizes with team members on upcoming client meetings
• Builds trust and rapport with clients while identifying areas of opportunity, highlighting best practices, and documenting both
• Acts as the main point of contact for client questions
• Engages potential new clients with solutions
• Maintains confidentiality of all Solutions Management systems and internal records

Work Schedule

The employee works a full-time schedule, Monday-Friday from 8:00 am-5:00 pm.

This position is Exempt.

Qualifications

• Employees must be able to execute strong customer service skills
• Proven track record of successful account management and exceeding sales targets
• Proficiency in CRM software and Microsoft Office Suite, Excel skills are required
• Ability to build and maintain relationships with clients
• Strong process
• Two years of outside or inside sales experience is preferred

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid premiums for Short Term Disability/Long Term Disability Insurance
• Paid $10,000 Life Insurance policy
• Flex Spending Account
• 401 (K) Retirement Plan
• PTO
• Vacation pay
• Holiday pay

Solutions Management Group is an Equal Opportunity Employer.

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