Job Description

Clean Cut Energy (www.cleancutenergy.ca) is a small local Guelph-based business with strong core values. We are a certified B Corpand Living Wagebusiness. We are committed to supporting our community through charitable contributions, helping our customers save money and supporting our environment through water and resource conservation. We are leaders in technical innovation with proprietary development of the WATERfactorSystem technology providing cutting edge wireless utility monitoring which works with easy-to-use online software that customers can access their utility usage data. We are looking for someone who is like minded and wants to grow with our business and be part of our team long term.

We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Customer and Client Onboarding Coordinator to provide excellent service to our customers/clients and coordinate onboarding activities.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, coordination of large volumes of information, multitasking, prioritization, policy and procedure compliance, data / information management are needed for success. Must be experienced working in high volume fast paced high volume environments.

*Only those candidates with coordination experience will be considered*

Full time (37.5 hours/wk)

Working Hours: 8:30 am – 5:00 pm Monday to Friday

Compensation: $28.50/hr ($55,575) starting salary plus paid vacation and annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period.

You have:

Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
3+ years of relevant experience
strong computer (MS Office and Google) and database skills, specifically with spreadsheets
strong communication and customer service skills
conflict resolutions skills
experience working in fast paced high volume environments
ability to interpret and follow corporate policy and procedures
experienced with Accounts Receivables
very high attention to detail with a focus on accuracy with large volumes of information
strong problem-solving skills with the ability to investigate and resolve issues
highly organized
very strong time management and prioritization skills with many tasks and fluctuating workload levels
demonstrated experience working independently and dependably
friendly, helpful and patient
a professional customer service telephone manner
work well independently as well as in a team
self-motivated and takes ownership of work
clean criminal record supported by Criminal Record Check

Responsibilities include:

taking customer calls and emails
responding to emails and calls from clients (Property Managers and Developers)
implement CCE Customer Complaints Policies & Procedures
maintain accurate database of client files including information regarding contact, payments and communication
opening customer accounts and providing onboarding support
identifying and documenting account issues for resolution
maintain an ongoing up to date status of onboarding activities for new buildings
ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
undertake collections calls and emails seeking resolution of payment
consistently, communicate and enforce Arrears Management Policies with customers
responding to Property Management Inquiries with arrears status updates
coordination with contractor (i.e., plumber) to undertake install and repair work
scheduling meter installation or wire repair appointments for technical staff
generating Work Requests (meter or wire repairs) for technical staff
generate meter reading requests for technical staff
assisting with the development and updating of operational policies and procedures
review and contribute to Conditions of Service updates annually
preparation of letters and summaries
work in accordance will all CCE company policies and procedures
attend team meetings and regular touch-in calls
general office duties as assigned

Applicants will be screened as they come in so we encourage applying early.

Serious applicants only please. We ask that all applications include a cover letter which outlines what you feel you can bring to the positon and CCE and how this position fits into your career goals. Only those including a cover letter will be considered.

Please apply by email with your resume and cover letter to careers@cleancutenergy.ca

By submitting your application you confirm that all information provided is correct and accurate. Any false claims or misleading information will result in refusal of your application

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

Only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: From $27.70 per hour

Expected hours: 37.5 per week

Benefits: