AZURE Cloud Administrator - Remote

Req ID: 304393

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a AZURE Cloud Administrator - Remote to join our team in EasternCanada (CA).

Azure Systems Administrator

Requirements:

• Looking for 3-5 years of experience in a Systems Admin role
• 3+ years of Microsoft Azure (IaaS, PaaS, SaaS) operation and administrative duties.
• Azure Active Directory (Microsoft Entra) & Identity Management deployment and configuration experience.
• Experience with wider Microsoft technologies such as window server and SQL server.
• Excellent communication skills both written and verbal.
• Self-motivated with the ability to work as part of a team and high attention to detail

Daily Activities

Ticket Handling

• Receive incidents from MRSNow ITSM suite
• Monitor all open and assigned incidents
  • Actively self-assign incidents
  • Ensure that all tickets within the assignment group are taken care of
• Handle incidents within the defined Service Levels
• Open and handle Problem tickets and ensure regular ticket update
• Handle Service Requests
• Qualifying and enhancing ticket descriptions (in worklog fields)
• Providing solutions by answering questions or recommendations to help Service Desk team or DA Second Level team
  • Pro-actively initiate and organize the knowledge transfer and ensure the constant up trickle of knowledge to the Service Desk and DA Second Level
• Developing and testing workarounds by re-establishing services and to re-establish services
• Document solutions in Knowledge Article together with the Service Desk and in Components Knowledge Base directly
  • Ensure that changes to existing knowledge articles are communicated actively to the Service Desk and the DA Second Level
• Open and handle support tickets with vendors, i.e. Microsoft or other third parties, and actively inform the Service Desk
• Raise incident priority if needed
• Hand-over and interface with other DevOps Operations team members in different time zones.

Backlog activities

• Actively engage in each step in the DevOps cycle
• Ensure that operations requirements are introduced at the earliest stage into new feature design
• Build security and operational alerts and monitoring solutions and provide handling details or instructions to the Service Desk team
• Ensure and support testing before release or deployment
• Ensure all general maintenance activities are taken care of or are included into the team's backlog
• Conduct continuous security improvement activities
• Raise potential service improvements and actively engage in conducting them
• Constant update, improvement and review of Wiki
• Conducting smoke tests for various subscriptions (see example for SQL)

Responsibilities

• Handling incidents within the defined service times and escalating possible and incurred breaches
• For software corrections and feature requests (change/new): Closing incident requests and creating problem or change requests
  • As change request is understood the creation of an PBI in Azure DevOps
• Provide guidance to Service Desk about how best to carry out the ongoing operational management of technology
• Maintaining the operations relevant and equivalent documentation, i.e. the operations manuals, support manuals, user handbooks and guides and FAQs
• Supporting the Release and Deployment
• Coordinating joint activities and cooperating with other 2nd/3rd level support groups
• Performing administrative tasks for example managing access rights for the DA community within the Azure environment
• Maintaining the documentation of important and key contacts outside the own service organisation in the Contact List
• Identifying defective application functions or components
• Cooperate closely and actively with the Service Desk and Operations Second Level
• Enabling Logging and Monitoring with Alerts
• Specifically adhering to the process of Security Incident handling
• Closing of Vulnerabilities in a timely manner

Competencies

• Administering and managing the BDAP IT infrastructure and the components
• Installation and configuration of BDAP components
• Identifying the knowledge and expertise required to manage and operate the IT infrastructure and the components to deliver IT services
• Research solutions which can be used to simplify or automate maintenance or development activities
• Being involved in the Continual Service Improvement processes and evaluate alternative solutions
• Dispatching incidents to correct 2nd level support outside the own service organisation
• Escalating incidents and breaches to the Service Manager
• Ensuring operational requirements in the plan and design phase of new features and components
• Monitoring the design, testing, deployment and automation via pipelines for new features and components

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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