Job Description
PursueCare is a mission-driven, patient-focused company that provides compassionate, judgement-free addiction recovery and behavioral health services to patients via telemedicine. Our inclusive and inspiring company culture empowers employees to be the best version of themselves.
Overview:
The Patient Access Specialist plays a pivotal role in guiding individuals struggling with addiction towards life-changing treatment options. Utilizing chat and video tools, you will schedule patients with admissions counselors, address payment inquiries, and ensure a seamless intake processes. Your efforts directly impact patients' access to essential care and contribute to their journey towards recovery.
Responsibilities:
- Conduct remote intake processes, prioritizing timely patient access to treatment within 24 hours of outreach.
- Utilize various communication channels (chat, email, phone) to assist patients and provide support.
- Coordinate with insurance coordinators to address payment queries and secure authorizations.
- Manage intake documentation, ensuring accuracy and completeness of patient records.
- Build strong relationships with current partners, raising awareness about PursueCare and its benefits.
- Educate partners and patients on PursueCare's services and offerings.
- Track and report daily, weekly, monthly, and quarterly performance metrics.
Qualifications & Key Competencies:Comfortable with outbound calls and interacting with patients and partners throughout the day.
- Excellent verbal and written communication skills, with the ability to connect and engage effectively.
- Goal-oriented with a persuasive demeanor, passionate about making a positive impact.
- Energetic, outgoing, and friendly personality.
- Self-motivated and capable of managing tasks efficiently.
- Strong organizational skills and ability to multitask effectively.
- Proficiency in using technology and computer systems.
- Experience with electronic health records (EHR/EMR) preferred.
Education & Experience:
- High school diploma or GED required; Associate or Bachelor's degree preferred.
- Previous experience in outbound call centers or inside sales preferred.
Join us in our mission to provide compassionate care and support to individuals seeking addiction treatment. If you possess the key qualifications and are passionate about making a difference, we invite you to apply for this rewarding role.
PursueCare is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
PursueCare is not an emergency service. If this is an emergency seek care immediately by dialing 9-1-1.
If you are experiencing distress or are at risk of suicide or harm confidential support is available to you by contacting the Suicide and Crisis Lifeline by dialing 9-8-8.
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