Job Description

SUMMARY: The Account Manager for Tire & Wheel is to develop a pipeline of ongoing and new business in the assigned market to leverage existing assets and expertise in third party testing and consulting. Furthermore, broad responsibilities include developing customer value proposition statements with the business manager, ensuring close communication and feedback is maintained with clients and internal stakeholders, and developing a deep expertise in the Smithers testing service lines as well as broad know-how around how Smithers testing services can be applied to client and industry applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Experience targeting and acquiring new clients through a process of prospecting and discovery
Experience in selling 3rd party testing services and aptitude to comprehend complex science-based issues specific to a variety of industries
Experience in product development in one or several industries; automotive, tire or wheel
Working knowledge of product development lifecycles and common industry stage-gates (DV&R and PPAP)
Professional experience interpreting and applying testing standards to design and execute testing programs
Familiarity with the common suite of vehicle testing services, and component testing
Strong written communication and presentation skills with a high level of comfort speaking with executives, engineering management, and laboratory technicians
Experience utilizing a CRM system to track and manage leads, contacts, relationships, and opportunities
Fosters a collaborative selling culture inclusive of peers, marketing personnel and Subject Matter Experts (SMEs), and Business Managers
Engages prospective clients through web conference, phone, and face-to-face interactions
Closes new business deals by coordinating requirements, developing, and negotiating statements of work and contracts
Leads the creation and delivery of client facing presentation materials (service line value presentations, client overviews, and value proposition development)
Develops and implements marketing strategies, negotiate contracts, and oversee service delivery
Ensures outstanding customer service and client satisfaction
Identifies trends in the marketplace and competitive situations with clients or within industry
Demonstrates patience and cultural sensitivity to customers, partners, and regional business teams
Understands regional dynamics impacting the business and industry (e.g., market needs, economic/political environment, labor practices, legal issues)
Ensures “local” actions and decisions within business, function and/or geography are aligned with global goals and initiatives

EDUCATION AND/OR EXPERIENCE:

Three (3)+ years' experience in service sales, or consulting, and working in support of development of tire and wheel development, or automotive engineering
Approximately 50% out-of-office travel; client visits, hosting clients, attending industry meetings & conferences
International travel, as required

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Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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