Manager, Revenue Operations & Inside Sales (SaaS)

Manager, Revenue Operations & Inside Sales
Calgary, AB

About the Role

LodgeLink is hiring a Manager, Revenue Operations & Inside Sales to join our team in Calgary, AB. This role is hybrid - in-office with 20% flexibility to work from home.

The Manager, Revenue Operations & Inside Sales plays a pivotal role in driving revenue and fostering growth across our platform. In this dynamic position, you will coordinate, connect and align the sales and marketing systems that support the revenue cycle, as well as lead a team of Inside Sales Representatives. Your primary focus will be on strategically supporting revenue-generating functions by overseeing the sales tech stack, optimizing revenue generating processes, and collaborating closely with the sales and marketing teams to convert leads into booking customers. By building a robust pipeline of prospective clients, you will be instrumental in enhancing customer acquisition and contributing to the overall success of our organization.

The ideal candidate will have previous leadership experience in a revenue operations role, within a growing SaaS environment. Previous experience leading a high performing inside sales/SDR team is also essential for success in the role, with demonstrated ability to drive revenue growth through execution of strategic objectives.

Duties & Responsibilities

Revenue Operations

• Act as the lead resource and expert for LodgeLink’s sales tech stack, including Salesforce, Outreach, ZoomInfo, and more to manage sales and revenue team’s tools, metrics, and analytical infrastructure for effective business operations.
• Act as LodgeLink’s Salesforce Super User, collaborating closely with the organization’s Salesforce Developer.
• Lead the development and rollout of systems and digital tools to improve the team's effectiveness and efficiency – particularly in the areas of Customer Success and Sales Engagement.
• Understand and address sales team pain points to modify processes for productivity gains, with a focus on cross-functional collaboration.
• Assist in reporting and operationalizing key performance metrics, reporting tools, and dashboards, fostering insights and action across the sales and revenue teams.
• Collaborate as part of the Commercial Leadership Team on quarterly and monthly analyses for strategic decision-making.
• Support special projects and provide analytical assistance to senior sales and commercial leaders as needed.
• Contribute to the training of new users and foster the development of Salesforce.com skill sets across the organization.
• Develop high-quality training materials, including standard operating procedures, presentations, and cheat sheets for users in various functions.

Inside Sales

• Manage and oversee the work of the inside sales representatives’ team to ensure success
• Coach, train, evaluate and monitor sales representatives performance.
• Set and track sales targets and KPIs.
• Drive, motivate and mentor your sales team.
• Analyze sales performance, pipeline, and other key metrics.
• Oversee the assigning of new prospects to the Business Development team using best practices as defined by management, ensuring a streamlined and efficient lead management process.

• Develop reports and identify trends within the sales pipeline, collaborating with cross-functional teams to optimize lead conversion and revenue growth.

Data Analysis

• Collaborate with LodgeLink’s Data Analysts to develop key sales performance metrics using Microsoft’s PowerBI, ensuring accuracy and relevance.
• Identify trends in key sales performance metrics and work as a key member of the Commercial Leadership Team to suggest improvements to go-to-market strategies, processes, and sales workflows based on data analysis.

Marketing Collaboration:

• Collaborate with the Sr Demand Generation Specialist to support marketing automation functions that interact with the sales tech stack and to develop new lead generation strategies.

Qualifications:

• 3+ years of sales leadership and revenue operations experience gained within an Enterprise B2B SaaS environment is essential.
• 3+ years experience as a Salesforce superuser/admin
• Previous experience with Sales Enablement and Marketing platforms (Outreach, Kaia, Gong, ZoomInfo, HubSpot etc.) preferred
• Experience leading or managing an Inside Sales or SDR team
• Passion for designing processes that scale
• Strong leadership and team management skills
• In-depth knowledge of sales and marketing technology tools
• Demonstrated ability to drive revenue growth through strategic initiatives
• Analytical mindset with proficiency in data-driven decision-making
• Excellent communication and collaboration skills
• Bachelor's degree required: major in analytical or technical field preferred

Assets:

• Salesforce or HubSpot certifications
• Experience working in an Agile environment
• Experience working in one of the following industries: software; software as a service; hospitality; travel management companies; travel agencies
• Sales Enablement experience

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.

• Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
• Calgary Head Office:Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
  • Company-hosted events, and a game room.
  • Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
  • Free access to the Aspen Properties Fitness Centers.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com

We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: LodgeLink

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