Office Administrator

Job Description

Clean Cut Energy (www.cleancutenergy.ca) is a small local Guelph-based business with strong core values. We are a certified B Corp and Living Wage business. We are committed to supporting our community through charitable contributions, helping our customers save money and supporting our environment through water and resource conservation. We are leaders in technical innovation with proprietary development of the WATER factor System technology providing cutting edge wireless utility monitoring which works with easy-to-use online software that customers can access their utility usage data. We are looking for someone who is like minded and wants to grow with our business and be part of our team long term.

We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Office Administrator to provide excellent support to our staff as well as customers and clients.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of staff and customers. Strong skills in administration, problem solving, coordination of large volumes of information, multitasking, prioritization, policy and procedure compliance, data / information management are needed for success. Must be experienced working in high volume fast paced high volume environments.

*Only those candidates with office administration experience will be considered*

Full time (37.5 hours/wk)

Working Hours: 8:30 am – 5:00 pm Monday to Friday

Compensation: $27.50/hr ($53,625) starting salary plus paid vacation and annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period.

You have:

• Post-Secondary education in Administration, Business, or other discipline with equivalent experience
• 3+ years of relevant experience
• strong computer (MS Office and Google) and database skills, specifically with spreadsheets
• strong communication and customer service skills
• experience working in fast paced high volume environments
• very high attention to detail with a focus on accuracy with large volumes of information
• strong problem-solving skills with the ability to investigate and resolve issues
• highly organized
• very strong time management and prioritization skills with many tasks and fluctuating workload levels
• demonstrated experience working independently and dependably
• friendly, helpful and patient
• a professional customer service telephone manner
• work well independently as well as in a team
• self-motivated and takes ownership of work
• clean criminal record supported by Criminal Record Check

Responsibilities include:

• preparation of letters and summaries
• providing executive support to management
• processing customer PAD payment information
• maintain accurate database of client files including information regarding contact, payments and communication
• undertake collections calls and emails seeking resolution of payment
• coordination with contractor (i.e., plumber) to undertake install and repair work
• scheduling meter installation or wire repair appointments for technical staff
• generating Work Requests (meter or wire repairs) for technical staff
• obtaining utility bills from online portals and property mangers
• work in accordance will all CCE company policies and procedures
• attend team meetings and regular touch-in calls
• general office duties as assigned

Applicants will be screened as they come in so we encourage applying early.

Serious applicants only please. We ask that all applications include a cover letter which outlines what you feel you can bring to the position and CCE and how this position fits into your career goals. Only those including a cover letter will be considered.

Please apply by email with your resume and cover letter to careers@cleancutenergy.ca

By submitting your application, you confirm that all information provided is correct and accurate. Any false claims or misleading information will result in refusal of your application

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

Only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $53,625.00 per year

Work Location: In person

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